Overnight Guest Service Agent

Overnight Guest Service Agent - Hilton Austin

Right in the heart of downtown and steps from the best the city has to offer,
Hilton Austin is looking for energized, guest-focused talent to join our award‑winning team. We pride ourselves on creating an inclusive, supportive workplace where you can grow your career, learn from industry pros, and be part of a property known for exceptional service.

As a Guest Services Agent, you will be responsible for greeting and registering guests, checking guests out of the hotel, and supporting the property’s commitment to outstanding guest service and financial profitability. Specifically, you will perform the following tasks to the highest standards:

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or has a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information—including room categories, room rates, packages, promotions, the local area, and other general product knowledge—and answer guest questions and inquiries.
• Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

• Go Hilton travel program: 110 nights of discounted travel
• Access to your pay when you need it through Daily Pay
• Hilton Shares:
  Our employee stock purchase program (ESPP)
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive health insurance coverage for you and your family, including telemedicine and at‑home care
• Mental health resources, including free counseling through our Employee Assistance Program
• Best‑in‑Class paid time off (PTO)
• 401K plan and company match to help you save for retirement
• Available benefits may vary depending upon property‑specific terms and conditions of employment

Specifically, we look for demonstration of these values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton Austin Conference Center

Full‑time

Hilton Hotels & Resorts

Guest Services, Operations, and Front Office

Entry level

Full‑time

Other

Hospitality