Front Desk Agent

Overview

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Location:

Austin, TX (Code: 3108).

Summary: White Lodging is committed to creating an inclusive environment for all associates and values diversity. The role focuses on delivering outstanding guest experiences through courteous and professional front desk service.

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

• Medical, Dental, and Vision insurance (starting Day
  1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• Daily Pay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

Equal Opportunity White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.