Hotel Front Desk Executive – x7 Shift

Job Summary

The Elite Job is currently hiring a Hotel Front Desk Executive for a prestigious client in the hospitality industry. This is a shift-based role (24x7 rotational) requiring candidates who are enthusiastic, guest-oriented, and capable of handling diverse front desk operations. As the first point of contact for hotel guests, you will play a crucial role in delivering exceptional service, managing check-ins and check-outs, addressing inquiries, and ensuring a seamless guest experience at all times.

• Greet guests with warmth and professionalism upon arrival and departure
• Manage the check-in and check-out process, including room assignments and payment handling
• Respond promptly to guest inquiries and provide accurate information regarding hotel services, local attractions, and directions
• Coordinate with housekeeping and other departments to fulfill guest requests
• Handle guest complaints or concerns in a calm, solution-oriented manner
• Maintain accurate guest records, issue room keys, and manage reservations via hotel software
• Manage phone lines, respond to emails, and route calls appropriately
• Perform end-of-shift reporting and balance cash drawers or billing accounts
• Uphold the hotel's standards of cleanliness, safety, and customer service at all times

• Excellent verbal and written communication skills
• Proficiency in front desk or property management software (e.g., Opera, IDS, Cloudbeds, etc.)
• Strong customer service mindset and pleasant demeanor
• Good multitasking and organizational skills
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Ability to remain composed under pressure in a fast-paced environment

• Minimum 1–3 years of experience in hotel front desk or reception operations
• Prior experience in hospitality or customer service roles is highly preferred
• Freshers with relevant education and excellent communication skills may also apply

• This is a rotational shift-based position (Morning, Evening, Night)
• 8-hour shifts including weekends and public holidays
• 6 days working with 1 weekly off (rotational)

• Knowledge of hotel reservation systems and front desk processes
• Understanding of hospitality etiquette and guest service standards
• Ability to resolve conflicts or guest issues with diplomacy and efficiency
• Team player with a proactive attitude and willingness to learn
• Ability to adapt to varying guest profiles and multicultural environments

• Competitive monthly salary with performance-based incentives
• Meal allowances and duty meal (where applicable)
• Paid leaves and government holidays (as per rotation)
• Uniform and grooming support
• Career development opportunities within the hospitality sector
• Professional and friendly work environment

At The Elite Job
, we match top talent with premium employers in hospitality. By joining our network, you become part of a company that values excellence, service quality, and employee growth. We offer well-structured career paths, world-class client placements, and a supportive HR team to guide your professional journey every step of the way.

Interested candidates can send their updated resume along with a recent photograph to us with the subject line Application for Hotel Front Desk Executive.