Overnight Front Office Manager

Job Location s

US‑TX‑Austin

Austin Hotel Downtown

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol.

Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out.

If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. To work closely with the Director of Front Office Operations to ensure maximum Front Office operating efficiency.

• Free Downtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability
• 401(k) Match, Pre‑Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted e‑Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

• Act as the primary manager‑on‑duty (MOD) during overnight hours, providing leadership and decision‑making support across all departments.
• Provide guidance, support, and direction to the overnight team, fostering a culture of accountability, collaboration, and high performance.
• Assign tasks and responsibilities to team members to maximize efficiency and ensure that all operational needs are met during the shift.
• Communicate key overnight events, issues, or updates to the incoming morning team and senior management to ensure continuity of operations.
• Deliver an unparalleled level of service by proactively engaging with guests to anticipate and fulfill their needs.
• Conduct nightly inspections of public areas, guest floors, and back‑of‑house areas to ensure compliance with cleanliness, safety, and luxury standards.
• Participate in regular management meetings, sharing insights and feedback from the overnight operations to improve overall hotel performance.
• Document and report any maintenance, housekeeping guest service issues that require follow‑up or immediate attention.
• Supervise all overnight hotel operations, ensuring a smooth and secure environment for guests and staff.
• Lead and support the overnight team, fostering a positive, motivated, and productive work environment.
• Conduct performance evaluations, provide coaching, and identify development opportunities for night shift staff.
• Conduct on‑the‑job training for new and existing staff to enhance their skills and knowledge in luxury guest service standards.
• Address team concerns, provide regular feedback, and recognize outstanding performance to maintain morale and engagement.
• Maintain accurate records of employee attendance, performance, and any incidents that occur during the night shift.
• Manage front desk functions, including check‑ins, check‑outs, and addressing guest inquiries and concerns promptly and professionally.
• Monitor public areas and ensure compliance with safety, cleanliness, and brand standards.
• Perform nightly audit processes, reconciling accounts and verifying the accuracy of daily financial…