Assistant Overnight Operations Manager

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Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Company Description Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  Do what you love, care for the world, dare to challenge the status quo! #BE LIMITLESS

Summary of Responsibilities:

• Assisting the Overnight Operation Manager on overseeing the overnight operations team (including In Room Dining, Security, Overnight Cleaning Teams, Overnight Valet, front Office, and Engineering) for the hotel and works closely with the security team to maintain the safety and security of the hotel during the overnight shift.
• Provides the guest with flawless, proactive and sincere luxury services from an engaged and empowered workforce committed to creating a memorable experience
• Acts as ambassador and spokesperson to all customers; promotes tailored services to VIPs and loyalty program members; responding in a timely and consistent manner to customer & third party concerns; fielding issues with all operational departments
• Demonstrates a commitment to Service Excellence; leads the tactical implementation of customer satisfaction improvement activities measured through VOG (Trust You) and in keeping with our luxury standards of service from curb to pillow.
• Ensures that daily labor outlook and results for the Front Office department are accurate; maintains departmental efficiency/productivity and essential luxury guest services; maximization of revenues via upsells.
• Covering the Night operations Manager days off and his time off
• Working closely with Night auditors and providing them the support they need to run the overnight operation.
• Focusing on Billing accuracy and reviewing all transient guest to increase our Departure Experience
• Reconciliation for ALL membership points and Suite Night upgrade redemption
• Actively participates in the revenue management process ensuring Rooms revenue is maximized in order to achieve financial success (Rev Par and GOP); develops plans to maximize upsell revenues.
• Coaches and mentor’s colleagues; creates an environment that allows colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
• Assisting the Night Operation Manager to lead the department and maintain superior colleague engagement through action planning as a result of the Colleague Engagement Survey including continuous improvements.
• Ensures colleague concerns are resolved in a professional and timely manner.
• Builds and maintains employee relationships; attends monthly communication meetings; ensures appropriate and timely recognition for individuals and teams; participates in departmental and hotel recognition events.
• Contributing to a positive hotel culture and success of ongoing Service Promise training.
• Executes and monitors effective goals and measurements for the Front Desk, exceeding expectations of all four pillars (colleagues, owners, guests, and brand).
• Assists with ECOSURE & LQA action planning and improvement plan implementation, ensuring a consistent delivery of luxury products and services.
• Involved and active within hotel…