Fairmont Gold Floor Supervisor

Fairmont Gold Floor Supervisor –
Fairmont Hotels & Resorts

1 week ago – Be among the first 25 applicants.

Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, and over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• To monitor maintenance of the physical Fairmont Gold product
• Handle escalated guest concerns and react quickly, logging and notifying proper areas, ensuring follow up is completed
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Personalize service with guests during their time in the lounge
• Assist when needed with all areas of Fairmont Gold operation
• Audit Front Desk operations to ensure all service standards are practiced
• Audit cleanliness of all lounge areas, including food service areas and storage
• Attend meetings in Fairmont Gold Manager’s absence
• Complete all ordering for Attendant/lounge operations
• Monitor and report food consumption and waste
• Ensure food and service standards are being maintained
• Maintain strong relationships and communication with Kitchens and other teams to ensure all guest needs are met
• Train all new colleagues joining the team
• To follow department policies, procedures and service standards according to Forbes and Michelin Key standards
• To follow all safety policies
• Other duties as assigned

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

This Position Requires

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting up to 20lbs.
• Occasional ascending or descending ladders, stairs and ramps

• Previous guest service experience required
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V