Front Desk Manager

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Oversee the entire front office team, including customer service reps, Night Audit, Breakfast, and Food & Beverage.
• Understand and consistently follow all cash handling and accounting procedures, including hotel credit and check cashing.
• Develop a thorough knowledge of hotel staff, services, operating hours, room locations, rates, amenities, and surrounding area.
• Handle all administrative duties and tasks such as scheduling, ordering, training, coaching, and hiring.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

• Strong communication skills.
• A passion for customer service.
• Ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience required.
• Ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary.

• Director

• Full-time

• Other

• Hospitality

Austin, TX