PT Front Desk Agent - Hilton Garden Inn Austin

#26-2

Austin, Texas, United States

500 North IH 35, Austin, Texas 78701

Enjoy Texas hospitality at the Hilton Garden Inn Austin Downtown/Convention Center hotel, blocks from Austin Convention Center, 6th Street, Warehouse Entertainment District, the University of Texas and seven miles from Austin-Bergstrom International Airport. Walk to corporations such as Lockheed Martin and Morgan Stanley. Known as the 'Live Music Capital of the World,' Austin offers shopping, restaurants and nightlife.

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!