Director of Operations

Join to apply for the Director of Operations role at Island Hospitality Management

You will supervise the Housekeeping and Front Desk Departments, ensuring overall success of the front desk, guest satisfaction, and that product quality standards are met or exceeded. Flexible scheduling may be required.

• Ensure that departments achieve or exceed guest’s service expectations
• Prepare team member schedules in accordance with budgets and business forecasts
• Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
• Recommend local attractions and restaurants for guests to visit
• Inform guests of all hotel services and amenities
• Assist check‑in/check‑out procedures, telephone procedures, hotel amenities, and computer systems
• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
• Work with other departments to ensure operations are running smoothly in tandem with one another
• Monitor daily bookings to coordinate with the front desk team and guests when the hotel is oversold on specific room types

• Ability to operate hotel POS and PMS Systems
• Ability to multitask, prioritize and manage time
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service
• Valid Driver’s License is preferred

Employee is regularly required to stand, sit or walk for an extended period of time. Employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Island Hospitality is committed to employee development and provides a formalized training and development program that offers a clear path for employees who desire and have the aptitude to thrive in the hospitality business.

How We Thank You For All You Bring To The Team

• Healthcare – Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions – access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement Plan – IHM matches 100% up to 3% of salary and an extra 50% on the next 2% of salary, fully vested upon first contribution
• Incentive‑based bonus program
• Free room nights at Island hotels and employee discounts within the brand
• Discounts for friends and family within the brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, movies, etc. through Tickets at Work
• Career Growth through in‑house training with personalized path
• Referral bonus program to any of our locations

Island Hospitality uses E‑Verify to confirm work authorization in all municipalities where it is required by law.