Spa Manager

Spa Manager – Barton Creek Resort & Spa

Omni Hotels & Resorts is seeking a Spa Manager for the beautiful Barton Creek Resort & Spa located in Austin, TX. Ranked among the best resorts in Texas—Top 5 in the Southwest (Condé Nast Traveler) and Top 5 in Texas (Travel + Leisure) —the spa offers a dynamic work environment, comprehensive training, and opportunities for professional growth.

Support and assist the Spa Director in implementing the spa’s vision and mission. Take direct responsibility for Guest Services, Locker Rooms, Facility and Inventory operations, Booking and Scheduling services; lead and evaluate these areas. Manage all spa operations in the absence of the Spa Director, ensuring guest satisfaction, Omni standards, and profit maximization.

• Assist with day‑to‑day operation of the spa.
• Provide leadership to the department to achieve business goals.
• Interact with guests to ensure optimum service and satisfaction; translate feedback into improvements.
• Respond to employee and guest needs with genuine concern and a sense of urgency.
• Adjust provider schedules as needed and resolve Resort Suite issues.
• Assist in developing business strategies and project plans to align new concepts and policies with company objectives.
• Adhere to all standard policies and procedures.
• Maintain a professional, courteous, and efficient manner at all times.
• Develop ongoing relationships with employees and guests; maintain confidentiality.
• Communicate clearly across departments and levels within the company.
• Display a cooperative, team‑like attitude with all Omni departments.
• Keep work area neat, clean, and organized.
• Attend required training and department meetings; assist Spa Director with facilitation.
• Manage, coach, and direct the Spa Management Operations team.
• Develop and implement efficient spa operations systems.
• Maintain spa facilities and troubleshoot the booking system.
• Prepare and submit accurate payroll data.
• Participate in hiring, coaching, training, and performance reviews.
• Oversee scheduling and develop team‑building programs.
• Resolve conflicts between employees and/or guests.
• Contribute to policy and procedure development and budget adherence.
• Enforce Omni standards for spa appearance, cleanliness, and service.
• Attend annual trade shows related to spa activities and stay current with industry trends.
• Promote the spa, hotel, and club affiliates and services.
• Maintain client and business confidentiality/privacy at all times.
• Perform other job‑related duties as directed by the Spa Director.

• Must be flexible with work schedule and able to work weekends and holidays.

• Fluent in English.
• Minimum 2‑year previous spa management experience (strongly preferred).
• CPR and First Aid certification (desired).
• Ability to interact professionally with people under pressure.
• Physical requirements:
  
  bending, stooping, and lifting moderate weight; adherence to all aspects of job safety.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the OFCCP's Pay Transparency Nondiscrimination Policy Statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica

Apply BELOW