Restaurant Bar Manager

At AT&T Hotel and Conference Center, we are looking for our next Restaurant Manager with an emphasis on our Bar(s) operation! This individual will help lead along with our Assistant Director of F&B, Director of F&B, and the rest of our management team.

We require flexible availability since we are a 24/7 establishment that opens early and closes late.

Compensation: $55,000 annually.

Management position that is responsible for the daily operations in Restaurants/Bars and Room Service. The position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods, and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and associate satisfaction while maintaining the operating budget. Accountable for ensuring standards and legal obligations are followed.

• Interacts with guests to obtain feedback on product quality and service levels
• Supervises staffing levels to ensure guest service, operational needs, and financial objectives are met
• Ensures all associates have proper supplies, equipment, and uniforms
• Empowers associates to provide excellent customer service within guidelines
• Handles associate questions and concerns
• Handles guest problems and complaints, seeking assistance from supervisor as necessary
• Monitors associates to ensure performance expectations are met
• Provides feedback to associates based on observation of service behaviors
• Strives to improve service performance
• Sets a positive example for guest relations
• Assists in review of comment cards and guest satisfaction results with associates
• Supervises daily shift operations
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels
• Meets and greets guests
• Participates in department meetings by communicating a clear and consistent message regarding departmental goals and producing desired results
• Ensures compliance with all restaurant policies, standards, and procedures
• Monitors alcohol beverage service in compliance with local laws
• Manages to achieve or exceed budgeted goals
• Supervises ongoing training initiatives
• Performs all duties of restaurant associates and related departments as necessary
• Provides services above and beyond for customer satisfaction and retention
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Encourages and builds mutual trust, respect, and cooperation among team members

• Supervising and managing associates; managing all day‑to‑day operations; understanding associate positions well enough to perform duties in associates’ absence.
• Providing information to supervisors, co‑workers, and subordinates by telephone, in written form, e‑mail, or in person.

• All other reasonable requests as required
• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
• Serving as a role model to demonstrate appropriate behaviors
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
• Managing day‑to‑day operations, ensuring the quality, standards and meeting the expectations of the customer on a daily basis
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
• Analyzing information and evaluating results to choose the best solution and solve problems
• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
• Developing specific goals and plans to prioritize, organize, and accomplish your work
• Ensuring and maintaining the productivity level of associates
• Providing the leadership, vision and direction to bring together and prioritize the departmental goals in a way that…