Food & Beverage Manager

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Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol.

Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate.

We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

Come join our team as a Food & Beverage Manager
. This associate is responsible for the daily operation, financial performance, and guest experience of Cloud Bar and President’s House Coffee at Omni Austin Hotel Downtown. This role ensures the highest levels of service, safety, cleanliness, and associate engagement while maintaining strict adherence to Omni standards, policies, and procedures. The Food & Beverage Manager leads front-of-house operations, drives revenue and profitability, develops associates, and maintains a strong presence on the floor and pool deck.

• Free Downtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks including Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted eCornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

• Consistently ensure maximum guest satisfaction through active floor and pool deck leadership.
• Maintain and refine service standards, steps of service, and overall guest flow.
• Conduct daily pre-shift meetings to communicate service focus, promotions, safety reminders, and operational updates.
• Monitor timing of service, table turnover, and guest engagement.
• Handle guest concerns and complaints promptly and professionally to ensure guest satisfaction.
• Recognize repeat and VIP guests and ensure special attention details are executed properly.
• Monitor guest feedback and comments related to food, beverage, and service quality.

• Oversee daily front-of-house operations for Cloud Bar and President’s House Coffee.
• Supervise service during all operating hours, including peak pool and seasonal business periods.
• Ensure all service areas, side stations, and bar areas are fully stocked, organized, and operational.
• Maintain cleanliness and physical condition of outlets, pool deck, furniture, equipment, and guest areas.
• Ensure all equipment, beverage machines, coffee equipment, and point-of-sale systems are functioning properly.
• Maintain proper atmosphere including lighting, music, and overall presentation.
• Assist in service, seating, bar operations, or pool deck duties as business levels require.

• Ensure all pool operations comply with Omni policies, safety regulations, and resort standards.
• Enforce pool rules, liquor liability laws, and standards of conduct for guests and associates.
• Schedule and conduct regular safety trainings and emergency preparedness drills.
• Maintain close communication with leadership regarding incidents, guest concerns, or safety issues.
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