Front Desk Manager

What You ll Do

• Provide the highest quality of service to the guest, anticipating and exceeding their expectations
• Oversee the entire front office team including, customer service reps, Night Audit, Breakfast and F
  
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• Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
• Handle all administrative duties and tasks such as: scheduling, ordering, training, coaching and hiring.
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience required
• The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary