Director of Rooms

• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places.

The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Director of Rooms to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

The Director of Rooms will assist the General Manager in administering and managing the hotel’s operation, maintaining established cost and quality standards. This person must have an approachable, professional, and upbeat personality with a passion to deliver outstanding service to our guests, creating stories and building and maintaining brand loyalty.

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the company’s operation, it may be necessary that each

employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

• Lead the overall performance of the rooms division across Front Office, Housekeeping, Concierge, Bell & Door, and Guest Services.
• Set a clear operational direction for the division and translate brand vision into daily standards, behaviors, and outcomes.
• Own the guest experience end-to-end, ensuring every interaction reflects the character and quality of The LINE from arrival through departure.
• Inspire, develop, and hold department heads accountable for service delivery, team culture, and performance results.
• Drive divisional profitability in partnership with the General Manager, with direct oversight of departmental budgets, labor, and P&Ls.
• Make sound, timely decisions that protect and improve business performance, including scheduling, cost control, forecasting, and month-end review.
• Ensure all teams execute service in accordance with established SOPs while responding quickly and effectively to service challenges in real time.
• Lead daily walkthroughs and room inspections to ensure all guest rooms, corridors, public areas, and back-of-house spaces are maintained to the highest standard.
• Manage room inventory strategically in partnership with Revenue Management, optimizing occupancy, rate, and room type allocation.
• Oversee preventative maintenance programs and deep cleaning schedules in close coordination with Engineering and Housekeeping.
• Direct day-to-day operating plans including scheduling, coverage, and productivity management across all rooms division departments.
• Maintain par levels for linen, amenities, supplies, and equipment to support uninterrupted service delivery.
• Manage third-party vendors and contract service providers — including laundry, uniform, and guest amenity suppliers — to ensure quality, efficiency, and brand alignment.
• Mana…