Front Desk Clerk

Homewood Suites by Hilton Austin Downtown
78 East Ave
Austin, TX 78701, USA

• On-site
• Travel Required :
  No
• Rate : $16 USD per hour
• Hospitality
• Full-Time
• Requisition #: FRONT
  003398

The Front Desk Clerk is the first point of contact for guests visiting our hotel. They are responsible for processing guests in and out of the hotel in a professional and efficient manner to maximize customer satisfaction. This includes greeting guests, checking them in/out, and providing them with information about hotel services and amenities. This is a full-time position primarily covering our 3pm–11pm shift, with flexibility to occasionally cover mid-day or 7am–3pm shifts as needed.

Essential Functions

• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, elevate issues as necessary or report to other departments for resolution; accommodate guest requests, when possible, within policies/procedures
• Pre-register, block reservations, and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures
• Accurately complete any logs/reports as specified by management
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures
• Other duties as assigned by management

Skills

• Excellent problem-solving, interpersonal, written/verbal communication, and telephone etiquette skills
• Excellent command of the English language; second language proficiency desirable
• Excellent time management skills and ability to multi-task and prioritize work
• Strong customer service skills with a friendly and approachable demeanor
• Ability to work well independently and in a team environment
• Approachability – Easy to talk to; puts others at ease; warm, pleasant, and a good listener
• Communication Skills – Communicates clearly and effectively across a variety of settings and styles
• Dependability – Reliable, trustworthy, and available to complete work properly and on time with minimal supervision
• Guest Relations – Communicates with guests professionally and courteously, putting their needs first
• Work Quality – Committed to high-quality service and continuous improvement

Education and Experience

• High School diploma or equivalent
• Previous experience in a hotel environment preferred but not required
• Completion of any additional training required by manager, Brand, or Moody

Physical Demands & Work Environment

• Operates indoors in a hotel environment
• Ability to frequently stand, bend, kneel, walk, and reach with hands and arms
• Ability to occasionally lift up to 25 pounds

Schedule
Full-time, primarily 3pm–11pm, with flexibility to cover mid-day or 7am–3pm shifts as needed. Hilton team member travel discounts included.

No.

Qualifications

High School Diploma / GED or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.