Concierge

Grow with us

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.

A job at 1 Hotels is about more than punching a clock.

It’sabout changing the world - little by little.

We’rethe world’s first mission-driven hotelcompanyandwe’vegot some lofty goals. All we ask is that you bring your true self and do all the good you can!

The Conciergeshares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity toshapeteammemberand guest experience by providing exceptional knowledge and service in support of ourhotels.

• Provide guests access to allthe cityhas to offer within scope of availability.
• Create special conversations with guests whichidentifypersonal preferencesin order torecord ineach guest’s profile history.
• Share in-depth knowledge or access to informationregardingdirections, travel time,costand various forms of transportation.
• Maintain a constantly updated database with extensive information about city highlights.
• Demonstrate first‑hand knowledge of the recommendations with thorough research.
• Be proactive andanticipatethe complete requirements to make the experience a success.
• Be knowledgeable of all in-house and arriving guests.
• Arrange tickets for theatre, sportingeventsand local attractions.
• Make and confirm all transportation arrangements withcontractedlimousine company.
• Arrange for package delivery and pickup for guests.
• Assist guests with mail,messagesand any plans or arrangements they require.
• Provide guests witha confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms.
• Communicate allimportant detailsto leadership and colleagues
• Maintain a clean,neatand organized work area.
• Stay current with developments and procedures in the hotel by attending daily front office rallies and reviewing the front office communications pass-onsdaily.
• Ability toassistguests with PMS questions, arrivals, and departures in HMS to prevent any queuing in the lobby.
• Trainsnew or existingconciergesin best practices andculture.
• Perform any other reasonable duties as requested by the leadership team.
• Anticipate and understand guests’ service needs,ascertainsatisfaction, and respond urgently and appropriately to guest concerns and requests.
• Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times. Remain attentive to the needs of all guests,providing them with dependable,punctual and enthusiastic service.
  
  Provide courteous,friendly and efficient service to all internal and external guests.
  
  Thank guests with genuineappreciation.
• Identify opportunities tooptimizeperformance and create value by challenging existing processes; encouraging innovation and driving necessary change.
• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind.
  
  Immediate follow‑up with a leader is expected.
• Establish andmaintainopen, positive, collaborative, and professional internal and external relationships.
  
  Develop lasting relationships with guestsand tosecure repeat business.
  
  Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.
• Follow all company and safety and…