Welcome Ambassador Captain; Bell Captain

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Miraval Austin Resort and Spa

US - TX - Austin

Guest Services

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.

Welcome Ambassador Captain (Bell Captain) is a liaison and a guest advocate from the moment the guest arrives until the time they depart. The Welcome Ambassador Team provides walking tours and golf cart tours for our guests throughout the Resort. They will also guide them to their individual room assignments following the check-in process and be an advocate for communication of hotel services and promotions.

Individuals in this role do assist in all aspects of the guest arrival and departure experience including but not limited to luggage assistance, luggage delivery, valet parking, and property tours. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Miraval Austin as a member of our Front Office team.

Essential Functions:

Coordinate and assign daily and weekly tasks to ensure a smooth, organized Bell and Valet operation.

Ensure all guests are greeted, doors are opened, and assistance is provided upon arrival.

Ensure colleagues promptly load and unload luggage from vehicles while upholding brand standards for guest greetings and service execution.

Control vehicle traffic and maintain safety at the front drive during busy periods.

Supervise and assist with valet parking services and ensure guest vehicles are secure.

Train new colleagues on safety, Bell, Valet, and other protocols implemented at Miraval.

Monitor, assign, and transport guest luggage to and from guest rooms while ascending and descending stairs.

Assist and train colleagues to provide guests with property orientation tours covering facilities, amenities, and resort features as needed.

Transport guests via golf cart as needed and delegate guest rides appropriately.

Ensure all Bell and Valet areas are secure, organized, and maintained to established standards.

Consistently audit and coach colleagues to ensure arriving and departing luggage is properly tagged and identified while monitoring room status throughout the day.

Assign and assist with the delivery of mail, packages, amenities, newspapers, schedules, and guest messages as needed.

Assign and assist with light housekeeping duties in luggage storage areas, maintain the cleanliness of golf carts, and coordinate with Housekeeping when the entryway or front drive requires attention.

Create, implement, train, and coach colleagues on new systems and operational procedures as needed.

Maintain company property, including golf carts, and ensure all maintenance concerns are promptly reported to the appropriate department.

Ensure all established safety protocols regarding golf carts, vehicles, keys, guest property, and resort assets are consistently followed.

Maintain knowledge of all resort offerings to accurately answer guest questions.

Participate in Miraval programming as operationally feasible to enhance knowledge of resort experiences and offerings.

Assist the Front Office department in various capacities as requested.

Assist Security with the annual audit and maintenance of the approved driver list.

To perform this job successfully, an individual must be able to perform each…