Front Office Manager - LSC

Job Details:

Job Location:

Lone Star Court - Austin, TX 78758, Position Type:
Full Time, ROLE DESCRIPTION

Position:
Front Office Manager

WE NEED BIG STARS LIKE YOU!!!

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Lone Star Court, is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...

Status:
Exempt

Reports to:

General Manager

This is an exempt position. Employees in this role are expected to perform the duties and responsibilities assigned to them and are not compensated based on hours worked.

Due to the nature of the position, work schedules may vary, and the role may require working more than 40 hours in a workweek and/or more than 8 hours in a day as necessary to meet business needs, including evenings, weekends, or peak operational periods.

Candidates applying for management positions are expected to possess the professional knowledge, leadership capabilities, and functional expertise required to perform the essential duties of the role. While onboarding will be provided to familiarize successful candidates with Company-specific systems, processes, and culture, management hires are expected to bring with them the core competencies necessary to lead, make decisions, and achieve results within their area of responsibility.

• Responsible for planning the day-to-day operations of the Front Office and Guest Service departments and executing goals
• Provides a positive work environment through motivation, support, empowerment, and development for associates through teamwork and clear communication
• Monitors and responds appropriately to guest service functions, ensuring service standards are maintained
• Maintain budgeted expenses for the Front Office and Guest Service departments
• Process and submit all invoices to accounting in a timely manner
• Assist Front Desk Agents with check-ins and check-outs
• Maintain and promote special guest programs and branded initiatives
• Complete special projects in a timely manner as required
• Monitor department to ensure the highest quality of guest relations
• Identify opportunities for process improvements and operational efficiencies

• Maintain a positive work environment and be a leading positive force in the team
• Walk public spaces, including but not limited to Front Drive, Lobby, and public restrooms multiple times per shift to ensure the desired ambiance is up to company standards
• Maintain the integrity of cost controls and proper maintenance of assets
• Responsible for assisting in the supervision and performance of all Front Office-related operations and personnel
• Monitor and maintain Front Office quality and costs
• Prepare the reports for and attend monthly AR meetings
• Compile information regarding internet bookings and process billing accordingly.
• Managing billing for AR accounts as needed
• Monitor the time and attendance of employees through Paycom
• Schedule front office and guest services staff and ensure labor expenses are maintained according to budget and forecast, and service level is at the expected level.
• Investigate and resolve any service issues properly, addressing both internally and recovering the guest as appropriate.
• Be on call 24/7 for any emergency situations that may arise
• Be available to do Manager on Duty weekends as required
• Any other duties assigned by your immediate supervisor
• Cover as shift Manager on Duty as needed
• Create and communicate weekly schedules and enter them in each system (Hotel Effectiveness and Paycom)
• M…