Meetings & Events Concierg

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts.

We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today.

Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the You Decide discount program. You Decide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview Manage in-house groups, meetings, and special events by serving as the primary liaison between clients and resort operations while customer is on site. Deliver exceptional service through proactive communication, meticulous planning, operational coordination, and visible on-site leadership to ensure an outstanding client and guest experience.

• Assist the CS Managers as the on-site point of contact during assigned groups, meetings, and events, ensuring seamless on-site execution of program requirements.
• Provide exceptional service throughout every stage of the execution of the event and act as a trusted on-site resource for clients, meeting planners, and internal departments.
• Remains in constant communication with the CS Manager, Banquet and Culinary teams and act as an additional resource for the customer for changes on Event Orders (BEOs), floor plans, timelines, and event specifications to ensure flawless execution and operational readiness.
• Conduct daily walkthroughs of assigned event spaces prior to client arrival to verify room setup, cleanliness, signage, audiovisual requirements, food and beverage arrangements, and all event details against approved plans.
• Identify and proactively address setup discrepancies, operational concerns, or service gaps, coordinating corrective action with Banquets and other resort departments before client arrival.
• Maintain a visible presence throughout assigned events, actively monitoring execution and resolving issues before they impact the guest experience.
• Meet with clients and meeting planners daily during programs to confirm satisfaction, address concerns, and identify evolving needs.
• Along with the CS Manager, the Meeting Concierge serve as the liaison between clients and all resort operational departments, ensuring requests, changes, and communications are conveyed accurately and efficiently.
• Communicate significant event updates including attendance fluctuations, timing adjustments, setup modifications, special requests, or other operational impacts to appropriate departments in a timely manner.
• Ensure all event signage is accurate, professionally displayed, and strategically positioned to effectively guide attendees throughout the resort.
• Conduct site inspections on behalf of remote sales managers and support resort sales efforts as needed.
• Ant…