Front Desk Agent​/Concierge

Job Opportunity:
Front Desk Agent at Heywood Hotel, Austin

Are you an Austin know-it-all? Love working with people and creating fantastic experiences? Join our small and mighty team!

The Heywood Hotel is an award-winning, 7-room boutique hotel located in East Austin. We are looking for a dedicated, hardworking individual ready to help our guests fall in love with our city.

This is a great job for someone who likes to work for a small, independent, woman-owned company, enjoys being busy and thinking on their feet, and has a good eye for detail.

Our stellar front desk agents / concierges work directly with our guests to make sure they have exactly what they need for a fantastic stay.

Work includes preparing guest rooms and amenities, taking reservations, welcoming guests as they check in, directing them to the best Austin restaurants, cocktail lounges and activities, and assisting them with whatever they may need throughout their stay.

Our front desk agents help out with general hotel preparedness, including stocking supplies, managing inventories, preparing and quality-checking rooms, folding laundry and ensuring general hotel tidiness. We are a small and gutsy team. Everybody pitches in to deliver a world-class experience!

• Schedule:
  
  Fixed weekly, 4-5 days per week for 24-36 hours with potential for full-time.
• Shifts:
  
  7:45am-3:00pm and 1:00pm-7:30pm, with some weekends and holidays required. NO OVERNIGHT SHIFTS.
• Must be able to work at least one weekend shift every week.
• Must be available to be on-call two evenings per week for infrequent after-hours guest service calls. After-hours coverage is paid.

• Process-oriented with strong computer skills (Windows, Office)
• Administrative, hotel or office experience
• Customer service experience and passion for guest satisfaction - we work hard to deliver the best hospitality experience for our guests
• Resident of Austin for at least 1 year with local knowledge
• Attention to detail, team-oriented, and positive attitude
• Valid driver's license and reliable transportation
• Background check

Heywood Hotel is a Michelin-rated, 7-room boutique hotel located in East Austin. We are woman-owned, 100% local, and 100% independent. We have been featured in New York Times, Conde Nast Traveler, and more.

Our team is known for excellent guest service and local Austin knowledge. We prioritize environmental and people-friendly practices, offering good pay, merit-based wage increases, and a respectful work environment.

Our guests are known as individuals, not as room numbers, and you will not be "just a number" in our tightknit environment.