People Operations Specialist

Overview

This position is Hybrid. Individuals in this position may work both at an approved off‑site location and onsite at a primary location or multiple locations based on business needs.

The People Operations Specialist has a pivotal role that supports the operational day‑to‑day of the People Department function by aiding in optimizing HR processes, while also completing and maintaining various HR workflows and transactions. The role is designed to evolve from manual data entry tasks to more strategic and user‑focused responsibilities. Working closely but not directly reporting to the Sr. HRIT Analyst, this position plays a key role in ensuring the effective utilization of the HRIS, maintaining data integrity, and enhancing the employee experience through streamlined processes.

In addition to supporting the ongoing optimization of the HRIS, the People Operations Specialist will also collaborate on special projects aimed at automating routine tasks and improving operational efficiency. This role requires a blend of technical skills and a deep understanding of HR operations, as well as excellent problem‑solving and communication abilities. The position offers a unique opportunity to be at the forefront of HR technological transformation, providing invaluable support across the entire People Department and other cross‑functional business units.

• HR Technology
  • Assist in migrating existing HR data and troubleshooting system errors
  • Participate in regular system audits
• Process Improvements
  • Work with the Sr. HRIT Analyst to map existing HR processes for automation and/or self‑service opportunities
  • Support the Sr. HRIT Analyst in conducting workflow analyses for HR‑related processes
  • Collaborate with People Partnerships & Engagement team to update or create SOPs based on new system functionalities
• Transactional Changes and Data Management
  • Validate automated transactional changes such as new hires, terminations, and promotions
  • Perform mass data uploads under guidance and ensure compliance with data security and privacy guidelines
• Analytics and Reporting
  • Support key activities related to the enablement and knowledge sharing of HR Analytics tools and reporting capabilities as they are developed, such as job aides, knowledge base articles, etc.
• Employee Support and Training
  • Assist in developing content and resources for training HR staff and end‑users in the HRIS, such as basic navigation, HR programs (performance evaluations, etc.).
  • Provide first‑level assistance to employees for self‑service portals and other HRIS features
• Project Coordination
  • Assist in testing and QA processes for HRIS upgrades, optimization, and enhancements
• Compliance and Governance
  • Support Sr. HRIT Analyst in establishing governance protocols for HR tools and technologies and assist in documenting system configurations, change management processes, and audit trails
  • Support other HR team members (HRBPs, HR Generalists, etc.) in reporting and data requirements related to other compliance requirements, such as EEO‑4 reporting, Joint Commission Survey Audit Readiness, and HRSA compliance requirements
• Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization.

Education:

• High School Diploma or equivalent (higher degree accepted)
  - Required
• Bachelor's Degree (higher degree accepted) in Human Resources, Business Administration, or related field.
  
  - Preferred

Experience:

• 2 years of experience in an HR Operations or a related role.
  
  - Required
• Specific experience processing HR workflow transactions within enterprise HRIS/ATS systems at scale, i.e., shared services process automation, self‑service, etc.
  
  - Preferred

Licenses &

Certifications:

• HRCI or SHRM - Preferred