Leave & Accommodations Consultant

Leave & Accommodations Consultant
Location:
Austin, TX 78759
Duration: 6 Months

The Leave & Accommodations Consultant supports the People Solutions Specialized Services team, serving as the primary contact for employees navigating leave of absence (LOA) and workplace accommodations. This role balances day‑to‑day case management with project work, driving continuous improvement and ensuring a consistent, compliant, and positive employee experience. The consultant leverages expertise in ADA, FMLA, and related regulations, and partners closely with leave administration vendors and internal stakeholders.

• Accommodation & Leave Case Management – Serve as the first point of contact for employees requesting medical or religious accommodations; conduct the interactive process and make determinations in partnership with business leaders and People Business Partners.
• Review accommodation requests, guide employees through the process, and ensure all required documentation is completed.
• Perform end‑to‑end case management for accommodations, including intake, assessment, determination, and follow‑up.
• Educate employees and managers on accommodation processes, legal considerations, and responsibilities.
• Maintain accurate records in HRIS (Workday) and case management systems (Service Now).
• Leave Administration – Administer LOA cases (FMLA and other statutory leaves) in partnership with leave administration vendors; ensure compliance with federal and local regulations.
• Support employees returning from leave, coordinating accommodations as needed for successful reintegration.
• Collaborate with vendors and internal teams to resolve eligibility, escalations, and timing issues.
• Track and report on leave and accommodation metrics to ensure SLA adherence and continuous improvement.
• Projects & Continuous Improvement – Contribute to process improvement initiatives, including enhancements to Service Now and Workday workflows.
• Develop and update playbooks, templates, and training materials to standardize practices.
• Participate in cross‑functional projects related to leave and accommodations, such as payroll integration and compliance reviews.

• 2 years of HR work experience with a bachelor’s degree or an advanced degree (e.g., Masters, MBA, JD, MD, or PhD).
• Experience using enterprise‑scale HRIS (Workday) and HR Case Management systems (Service Now).
• Previous experience with Leave Administration and ADA Accommodation case management.

• 4 years of accommodations and/or leave administration experience with a bachelor’s degree.
• Strong knowledge of federal disability laws (ADA, FMLA) and related compliance requirements.
• Strong verbal and written communication skills; experience working closely with business leaders and employees.
• Preferred experience with Workday and Service Now; other comparable software tools acceptable.
• Strong attention to detail, organizational skills, and a collaborative, customer‑focused mindset.
• Experience supporting process improvement and continuous improvement initiatives.