Senior Manager, People Operations

We're hiring a Senior Manager, People Operations to own HR end to end: payroll, benefits, employment tax, compliance, employee relations and our HRIS. You'll be our senior-most HR leader, reporting to the Chief of Staff and partnering closely with our hands-on CEO. Much of our workforce is global contractors, so you'll support both U.S. employees and an international contractor population.

This is a hands-on role. Much of our People foundation was built quickly, and we've inherited processes that work but need attention. Your job is to keep day-to-day operations accurate and reliable while steadily improving how we work, so the function matures with the business.

Best fit: an experienced HR or People Ops manager who has done the hands-on work and is ready to own the whole function. There's room to grow toward “Director” level as the function and scope grows.

• Run multi-state payroll, audits and reconciliations, and resolve issues quickly

• Own benefits administration, annual renewal, open enrollment and broker relationships, with clear employee communication

• Keep employment tax filings and registrations accurate and on time, including Q4 filings and W-2s

• Manage compliance for our global contractor population

• Lead our in-flight migration to BambooHR: data cleanup, testing, parallel payroll runs, cutover and adoption

• Own People Ops systems, vendors and budget

• Keep employee data clean and audit-ready

• Handle HR cases: investigations, corrective action, performance issues, accommodations and terminations

• Coach managers through sensitive situations, and bring in outside counsel when needed

• Own the handbook, policies and compliance calendar (I-9, EEO-1, ACA, leave laws, postings)

• Own onboarding through offboarding, including new-hire orientation

• Turn manual, inconsistent processes into documented, repeatable ones

• Partner with leaders on performance management, role clarity and org design

• Lead and develop 2 People Ops Generalists (global contractors):
  Payroll & Benefits, and HR Operations

• Work daily with IT Support, Facilities and Recruiting on onboarding, offboarding, access and hiring

• Act as HR Business Partner to department leaders, especially Sales and Customer Success

• Partner directly with the CEO and leadership team, bringing data, risks and clear recommendations

• Year-end payroll and tax work (Q4 filings, W-2s) is completed accurately and on time

• Benefits renewal and open enrollment run smoothly, and employees understand any changes before they enroll

• Every open HR case is triaged and documented, with outside counsel in place for complex matters

• The BambooHR migration has a clear plan with owners, dates and risks

• Learn the entire payroll process

• Regular 1:1s are in place with your team, and you've built working relationships with leadership and partner teams

• BambooHR is live, data is clean and payroll runs without errors

• One onboarding and offboarding process runs across People Ops, IT, Facilities and Recruiting

• HR cases follow a consistent process, and managers come to People Ops early

• Performance management and other lifecycle processes are documented and in use

• Your team is stable, engaged and spending less time firefighting

• Minimum of 6 years of progressive HR / People Operations experience,
  including 2+ years at a startup or high-growth company with 100+ employees

• Led at least one full HRIS or payroll system migration from kickoff through go-live

• Hands-on ownership of payroll, benefits and employment tax compliance

• Deep employee relations experience, including investigations and terminations

• Experience…