Analyst, People Operations

Salary Range: $69,000.00 To $85,000.00 Annually

The Analyst, People Operations supports the administration, optimization, and continuous improvement of 11:11 Systems’ global People Operations processes and HR technology ecosystem. This role helps maintain accurate employee data, HRIS workflows, reports, dashboards, documentation, and employee lifecycle processes so HR teams, managers, and employees receive timely and reliable support. The ideal candidate is analytical, organized, service-oriented, discreet with confidential information, curious about emerging AI capabilities, and able to translate operational needs into clear, scalable solutions.

This is a full-time, remote role based in the United States and reports to the Sr Manager, People & Talent Operations.

• Administer and maintain employee lifecycle processes in the HRIS, including onboarding, job and manager changes, transfers, organizational updates, offboarding, and other employee data transactions.
• Identify high-volume, rule-based People Operations activities that may be improved through AI agents, agentic workflows, and workflow automation, including policy questions, employee lifecycle intake, onboarding handoffs, data updates, and case triage.
• Support the design, configuration, testing, documentation, and continuous improvement of HR workflows that connect the HRIS, Jira Service Management or Service Now, payroll, benefits, knowledge repositories, and other approved systems.
• Support HRIS configuration, workflows, integrations, custom fields, and system enhancements by gathering requirements, documenting proposed changes, coordinating testing, and tracking issues through resolution.
• Support the design and maintenance of HRIS configuration, including validation tables, lookup tables, reference data, business rules, calculated fields, forms, workflows, and integrations.
• Create, update, and test validation tables and configuration changes while maintaining documentation, approval records, and regression test cases.
• Maintain role-based access, security controls, audit support, and data privacy practices for HR systems and AI-enabled workflows in partnership with People Operations, IT, Payroll, Benefits, and other appropriate stakeholders.
• Support human review controls for AI agents, including approved data sources, scoped permissions, grounding requirements, approval gates, escalation paths, exception handling, audit logs, and stop or rollback procedures for sensitive HR actions.
• Support HRIS upgrades, system releases, new modules, and process implementations, including requirements gathering, user acceptance testing, communications, training materials, and post-launch follow-up.
• Partner with HR Business Partners, People Operations, Payroll, Benefits, Talent, Finance, IT, managers, employees, and external vendors to simplify processes, increase self-service adoption, and resolve HR systems, agent, or employee lifecycle questions.
• Develop and maintain standard HR reports, dashboards, and recurring metrics, including headcount, turnover, recruiting, employee lifecycle, payroll, workforce planning, AI workflow usage, exception volumes, and other people-related measures.
• Conduct ad hoc reporting and analysis, investigate data trends and discrepancies, evaluate AI agent and workflow performance, and summarize findings in a clear and actionable format for HR and business stakeholders.
• Maintain HR data definitions, key performance indicators, reporting standards, agent knowledge sources, routing conditions, workflow schemas, test cases, process documentation, standard operating procedures, job aids, and training materials to support consistent execution.
• Monitor data accuracy, completeness, and integrity across HR…