Director, Global Employee Relations

## Director, Global Employee Relations Postuler:
Hybrid:
Austin, Texas, United States of America:
Madison, Wisconsin, United States of America:
San Francisco, California, United States of America:
Full time:
Publié aujourd'hui:
R35766##

Job Description  
** Director, Global Employee Relations
** This role has become available in Zendesk at a really exciting time for the Employee Relations team. We’re currently embarking on a strategic initiative to shift the Employee Relations team from a reactive escalation point to being a proactive center of excellence. This is a truly global role and will be involved with issues and initiatives across Zendesk’s global footprint.

If you’ve a genuine interest in all things ER with a passion for jumping headfirst in with the team during this exciting time then keep on reading......
** Role
* ** Drive a transformational change in the ER offering in Zendesk from a reactive function to a proactive center of excellence delivering repeatable & scalable global.
* Build ER’s data analytics and reporting capability to be able to provide real time data analysis and trends to fuel further improvements and iterations of current offerings.
* Foster a culture of continuous improvement within the Employee Relations team, implementing best practices and innovative solutions to enhance service delivery; just because it's the way we do it now, doesn’t mean it’s the best way.
* Develop strong working relationships across the People organization, particularly with the HR Business Partnering team, to ensure that ER’s efforts are aligned with our People and Business strategies and goals
* Monitor and analyze trends in employee relations issues using data to inform decision making and policy development; be a true Center of Excellence partner to the P&P team and to the business
* Maintain an in depth knowledge employee relations practices across Zendesk’s global locations to ensure compliance with legal and regulatory requirements
* Provide advice and counsel across the business on topics ranging from internal investigations, performance management, harassment, discrimination, reductions in workforce and unfair dismissal.
* Lead and/or guide complex investigations at and above a certain organizational level.
* Tailor and deliver recommendations in a way to influence the right outcomes whilst mitigating the risk for Zendesk.
* Lead the resolution of complex employee relations issues, including investigations of misconduct, harassment, discrimination etc.
* Partner with employment legal team to mitigate risks and manage employment related strategies
** Requirements
* ** Extensive experience in Employee Relations and labor law with a proven track record of successfully leading global employee relations initiatives
* Broad knowledge of international labor practices and experience navigating complex employee relations issues in a multicultural and multinational business environment
* Excellent interpersonal skills with the ability to build relationships and influence at all levels of the organization
* Exceptional ability to exercise considerable judgment, conflict resolution and discretion in in sensitive, complex or ambiguous situations
* Ability to prioritize and work proactively in a fast paced environment with time sensitive deadlines
* Independent work style, balancing the need for collaboration with minimal supervision
* Proactive strategic thinker with high degree of integrity and professionalism
** What’s the team like?
*** The team is distributed globally and works across multiple time zones and works with stakeholders across the business.
* It’s an expanding team at Zendesk that alongside delivering our day to day objectives is currently focused on creating scalable processes and solutions to…