Recruitment Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Recruitment Specialist I based in Canada.

We are seeking a proactive and results-oriented Recruitment Specialist I to manage high-volume recruitment and support the growth of a customer service workforce. In this full-time, on-site role, you will oversee the complete hiring lifecycle, from talent sourcing and candidate assessment to offers and pre-boarding. You will work closely with hiring managers, operational leaders, and other internal teams to understand workforce needs and deliver effective recruitment strategies.

Using modern recruitment platforms and sourcing tools, you will build strong talent pipelines and maintain an organized, high-quality candidate experience. The role also includes university outreach, employer branding, and participation in professional networking activities. This is an opportunity to contribute to a fast-paced, collaborative environment that values communication, adaptability, and continuous improvement.

• Manage the full-cycle recruitment process for assigned positions, from sourcing and initial screening through interviews, offer negotiation, and hiring.
• Partner with hiring managers and business stakeholders to understand workforce requirements, define candidate profiles, and align recruitment strategies with operational priorities.
• Develop and implement proactive sourcing strategies to attract both active and passive candidates through Linked In Recruiter, professional networks, referrals, and other channels.
• Build and maintain strong candidate pipelines to support immediate hiring needs and anticipated workforce demand.
• Conduct, coordinate, and schedule video and in-person interviews with candidates, hiring managers, operational leaders, and other stakeholders.
• Collaborate with Training and Operations teams to review and refine job profiles based on recruitment feedback, candidate calibration, and changing business needs.
• Maintain candidate records and manage recruitment pipelines in the applicant tracking system, ensuring information is accurate, complete, and up to date.
• Complete recruitment administration and documentation in accordance with internal processes and confidentiality requirements.
• Coordinate pre-boarding activities, prepare and extend offer letters, support offer negotiations, and initiate and monitor background checks.
• Organize and participate in university and college recruitment initiatives, including virtual and in-person career fairs.
• Support employer branding and public relations initiatives that strengthen the organization's reputation as an attractive place to work.
• Attend local professional meetings, networking activities, and membership development events to represent the organization and expand talent networks.
• Monitor recruitment progress and manage multiple high-priority vacancies while meeting hiring deadlines and business targets.
• Identify recruitment process challenges and recommend practical improvements to strengthen efficiency, candidate experience, and hiring outcomes.
• Perform other recruitment-related duties as required.

• At least 1 year of professional recruitment experience.
• Previous experience in high-volume recruitment, preferably within customer service, contact center, or similarly fast-paced hiring environments.
• Demonstrated ability to source candidates, build talent pipelines, and develop effective candidate relationships.
• Proficiency with applicant tracking systems (ATS); experience using Workday is an advantage.
• Strong computer skills and advanced working knowledge of Google Workspace, including Sheets, Docs, and Meet.
• Excellent attention to detail, particularly when managing candidate databases, recruitment documentation, and records.
• Strong written and verbal communication skills, with the ability to engage professionally with candidates and stakeholders at different levels.
• Excellent interpersonal, relationship-building, and coaching skills, with the ability to collaborate effectively across departments.
• Ability to work independently, manage competing priorities, and remain organized in a fast-paced, metrics-driven environment.
• Strong problem-solving skills and the ability to identify issues and respond to them in a timely and practical manner.
• Ability to handle sensitive candidate and employee information with discretion and maintain strict confidentiality.
• General knowledge of employment laws and…