ServiceNow Developer

Overview

Light Edge is seeking a skilled Service Now Developer to join our team and help us enhance and customize our Service Now platform. As a Service Now Developer, you will be responsible for designing and implementing custom solutions within the Service Now ecosystem to meet the needs of our organization. If you are a motivated Service Now Developer who is passionate about delivering high-quality solutions and enjoys working in a collaborative team environment, we encourage you to apply for this exciting opportunity to join our team.

• Develop and customize Service Now applications, workflows, and modules based on business requirements.
• Collaborate with stakeholders to gather and analyze requirements and translate them into technical designs.
• Implement Service Now best practices and standards to ensure optimal system performance and reliability, including keeping the system upgraded as new versions are released.
• Configure and enhance Service Now functionalities including Customer Service Management, Order Management, ITSM Management, Employee Center, and Strategic Portfolio Management.
• Integrate Service Now with third-party applications, systems, and tools using REST/SOAP APIs and other integration methods.
• Develop and maintain Service Now documentation, including design specifications, test plans, and user guides.
• Troubleshoot and resolve issues related to Service Now applications, workflows, and integrations.
• Stay updated with the latest Service Now releases, features, and industry trends to provide innovative solutions.

• 3+ years of experience as a Service Now Developer.
• Service Now Certified System Administrator (CSA).
• Proficiency in Service Now Scripting (JavaScript, Glide Record), UI Policies, Business Rules, Scripted Endpoints, Client Scripts.
• Familiarity with Service Now Modules: ITSM, ITOM, CSM, SPM, Telco Order Management, CMDB, and Discovery
• Strong problem-solving and analytical skills with the ability to troubleshoot and resolve complex issues.
• Experience in Service Now integration using REST/SOAP APIs, Integration Hub, and other integration methods.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Service Now certifications such as Certified Application Developer (CAD) will be an advantage.
• ITIL experience preferred.
• Experience with AiOps, Agent Assist, and Predictive Intelligence preferred.