User Access & Provisioning Technician

We are excited to announce we are expanding and looking to grow our team with a new User Access & Provisioning Technician for our Build Room!

The primary responsibilities for this position would be to build client laptops to include application installation. Additional responsibilities would be to add/remove client users from Active Directory and Office 365, internal Centre break‑fix issues, and setting up internal and client shipments.

To be considered for the role, all applicants must complete the following assessment: IT Build Room Online Assessment

• Problem management and escalation of issues in a timely manner
• Prioritization of tasks and meeting of deadlines, excellent time management skills
• Excellent troubleshooting and assessment skills
• Excellent written/verbal communication skills
• Must be a team player with outstanding customer service skills
• Entry of timesheets, expense reports, and documentation on or before the deadline
• Keep up to date on market trends, theory, and new ways of doing things; embrace change
• Update client documentation
• Present progress reports to immediate supervisor or Project Manager (if so assigned)
• Help turn business problems into technical solutions
• Manage deployment of equipment in compliance with established technology policies.
• Participate in after‑hours on‑call schedule serving as the initial level of escalation for compute, storage, backup, automation, and virtualization issues.

• 0 - 2 years experience in IT-related study or field.
• 0 - 2 years of Field Experience
• Must possess basic knowledge and experience with:
• Windows 10 & 11
• Microsoft Office suite
• Microsoft Office 365 and Autopilot
• Microsoft Windows Administration tools (AD Users and Computers)
• Understanding of basic network concepts
• Understanding of application, desktop, and server virtualization
• Understanding of Desktop Deployment / Imaging
• Bachelor’s Degree plus

• Certifications
• CompTIA A+ Certification a plus
• Windows Server 2012/2008/2016
• Microsoft Office 365 Admin portal
• Understanding of File Permissions (NTFS & Sharing)

• Work primarily in a climate‑controlled environment with minimal safety/health hazard potential.
• Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
• Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
• The noise level in the work environment is moderate.