Director, Infrastructure Operations

Senior Engineering Manager, Infrastructure Operations

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team.

About The Role

We are seeking a Senior Engineering Manager to lead a team of engineers within our network and data center infrastructure operations. This leadership role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world's largest and most important cloud networks.

Who You Are

You are an experienced engineering leader with a passion for building high-performing teams and a track record of driving operational excellence. You will set strategy, establish priorities, and mentor a group of top technical talent.

What You'll Do

• Lead a passionate team of network engineers, data center engineers, and SREs who are at the core of our global infrastructure.
• Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.
• Collaborate strategically with cross-functional partners including Project Managers, Finance, and Security to deliver on ambitious group initiatives.
• Ensure optimal team staffing by aligning the right talent with the right projects.
• Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).
• Define, implement, and analyze operational KPIs and metrics to measure and improve our operational health and performance.
• Drive a culture of continuous improvement by championing standardization, optimization, and automation.
• Own incident response, root cause analysis (RCA), and executive-level communication during critical events.
• Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement.
• Influence infrastructure architecture and design by providing operational feedback to engineering and product teams.

Examples Of Desirable Skills, Knowledge And Experience

• Minimum of 6+ years of operational management and team leadership experience in a global data center and network infrastructure environment, preferably at a hyperscale or cloud company.
• Deep technical foundation in network engineering (Layers 1-3), data center architecture, and infrastructure automation.
• Proven expertise in deploying time-sensitive and CAPEX-intensive infrastructure projects, including power planning, rack design, and structured cabling.
• Exceptional ability to plan, forecast, measure, and execute to meet ambitious goals.
• Outstanding verbal, written communication, and presentation skills.
• Demonstrated ability to attract, hire, coach, and retain top engineering talent in a highly competitive market.
• Experience navigating ambiguous and rapidly changing environments with a bias for action and a high degree of autonomy.
• A master at building strong relationships and influencing outcomes across a wide range of cross-functional stakeholders, including non-technical teams and executives.
• Extensive experience with on-call rotations, incident management, RCA, and post-mortem analysis.
• A reputation as a trusted, respected, and high-judgment leader known for fairness, empathy, and high ethical standards.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.