Principal Technical Consultant; Integrations​/AI), Platform Products Expert Implementation Services

Principal Technical Consultant, Data & Integrations Specialist, Platform Products Expert Implementation Services

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Customer Excellence Group at Service Now works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the Service Now platform by getting them to see the value of their Service Now investment.

The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring Service Now Data architecture & Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between Service Now and third-party software platforms, programs, and applications.

They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using Service Now’s Workflow Data Fabric capabilities to support AI solutions on the platform.

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• Devising and reporting on integration development plans and strategies.
• Implement robust and innovative architectures that leverage the full potential of Service Now’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
• Developing asynchronous messaging architectures, rule-based systems, and network architectures.
• Coordinating activities with other developers to ensure that integration projects are completed on time.
• Formulating strategies and designing architectures for systems integrations.
• Ensuring that best practices in integration processes are followed by the organization.
• Act as an SME to solve complex user issues related to Integrations solutions.
• Checking and correcting conflicts in data configurations and overlaps.
• Maintaining the integrity and smooth functioning of the company's integration architecture.
• Analyzing and improving current system integrations and migration strategies.
• Identifying, debugging, and advising on system errors or architecture issues.

• At least 8 years of configuration/development experience for complex, highly capable, integration technologies
• Maintain at least 2 Service Now mainline CIS certifications
• Maintain Service Now Certified Application Developer (CAD) certification
• Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
• Act as a technical lead on any engagement
• Demonstrated ability to influence and consult (providing options…