Client Success Manager

Headquartered in sunny Austin, TX with a growing footprint in the heart of NYC, KERV.ai is an award-winning, boundary-pushing company that's transforming how content and commerce converge in media.

As the leader in AI-powered video analysis and monetization, our patented technology breaks video down frame by frame, making every object, product, or moment instantly interactive, measurable, and shoppable. We serve as the connective tissue between creative, commerce, and data, helping the world’s top brands and publishers turn video into a truly dynamic and rewarding experience for their audiences.

, we’re not just redefining how people engage with media. We’re building the future of it. If you’re looking to work at the intersection of innovation, storytelling, and smart technology with a team that’s shaping what’s next in media, we’d love to meet you.

Drive white glove client servicing at a mid-sized actively growing AdTech company. This role will be responsible for supporting a line of business from post IO to campaign wrap balancing external needs with internal bandwidth and expertise. Overall ensuring the client experience is easy and positive for renewal.

• Support the Lead, Client Success with Client communication, balancing external needs with internal bandwidth across the Operations organization
• Build effective proposals telling the KERV Narrative to meet specific client KPIs in collaboration with your Lead, Client Success
• Handle client reporting on a weekly basis for live campaigns and drive the “Why Kerv” narrative, showcasing actionable insights from reporting metrics
• Stay up to date on industry trends and be able to speak to impacts to KERV business and products
• Independently and effectively managing 3-5 direct campaigns and 8-10 enterprise campaigns
• Provide support for Leads and Associate Director as needed

• A minimum of 1-2 years of relevant experience within advertising, marketing, or client service roles
• Strong understanding of digital and programmatic advertising
• Proficiency with ad technology tools, systems, and platforms, including DSPs, DMPs, publisher or agency ad servers, and 3rd party measurement, research, and verification vendors
• Strong communication skills- both written and verbal
• Proficient in microsoft office (specifically excel, ppt)
• Solution Oriented and Detail Oriented to ensure client details are captured

• We are a team of talented, kind people, driven by innovation.
• We put the human first. Whether our employee, client, partner, or community; we genuinely care about your well-being and will do whatever we can to support it.
• We are relentless in our pursuit of innovation, remaining flexible and open to change, remaining scrappy and collaborative in pursuit of common goals.
• We balance our dedication to success with the accountability to deliver, trusting our expertise, while verifying our thinking at every step.
• We advocate for the growth and success of our people and the communities in which they belong to through transparent & clear communication, championing a culture in which everyone has a voice and contributes to our success, and a socially aware approach to everything we touch.
• We aim to cultivate a work environment where each person, no matter the identities they hold, not only feels safe, seen, and heard, but also celebrated.
• We offer…
• Unlimited PTO with a healthy culture of taking time off to recharge so you can bring your best self to work
• Competitive compensation packages
• Comprehensive health and wellness benefits including modern support services via Bennie, such as a custom app and healthcare concierge to support a simplified benefits experience for our staff
• Mental Health Support via Samata Health paid 100% by KERV
• 401K with company match and 100% vesting on day 1
• Flexible working schedules with remote and hybrid opportunities

KERV provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. KERV participates in E-Verify to confirm the employment eligibility of all new hires.

In addition to the base salary, this position is eligible for a quarterly incentive compensation plan.