User Experience Researcher; Bangkok

Position: User Experience Researcher (Bangkok-based, Relocation provided)

User Experience Researcher (Bangkok, Relocation Provided)

Bangkok-based UX Researcher

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Data and technology are at the heart of our culture, fueling our curiosity and innovation.

If you’re ready to begin your best journey and help build travel for the world, join us.

Key Responsibilities General Role Expectations

• Demonstrate critical thinking beyond explicit business requests
• Work independently on all operational research tasks
• Lead core end‑to‑end research activities—including driving objectives, hypotheses, methodology, execution, analysis, and communication

Research Skills

• Good judgement when evaluating research opportunities, e.g., importance, urgency, and impact for the team
• Ability to challenge details of research requests and propose solid research solutions
• Strong project execution while expanding breadth and depth of abilities
• Knowledge of quantitative and qualitative approaches, triangulating findings, methods, and theories with others
• Application of tools and inspection methods to quantify research value and efficiency
• Ability to adopt and adapt well‑established methods, innovate new methods in collaboration with more senior researchers
• Knowledge of key software tools common in the field (surveys, diary studies, analysis)
• Knowledge of data compliance and ethics in all research activities

Collaboration & Collaboration

• Drive cross‑discipline/department collaboration via research insights and activities
• Collaborate efficiently with other researchers and other disciplines with clear commitments in shared ownership
• Demonstrate excellent communication skills; tailor communication style for different audiences, concise and to the point, open to taking input and feedback

Research Community Contributions

• Contribute to the research community by sharing work/methodologies, coaching or mentoring junior researchers, screening research candidates

Qualifications

• Master’s degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field
• 7+ years of relevant experience in consumer‑facing business domains
• Comfortable with planning, scoping, conducting, analyzing, and communicating research
• Experience with qualitative, user‑centered design methods (interviews, diary studies, observation, think‑aloud usability testing, etc.)
• Experience with quantitative research (metrics, survey design, sampling, statistical concepts, etc.)
• Experience evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data
• Demonstrate critical thinking beyond business requests
• Excellent storytelling and communication skills; able to speak fluently to business people, designers, engineers, and other stakeholders (English)
• Enjoy collaborative work in a dynamic, data‑driven and creative environment

Relocation & Benefits

We offer a generous relocation package to ensure a smooth transition to living and working in Bangkok.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Contact And Careers Links

• Agoda Careers
• Facebook
• Linked In
• You Tube

Position Details

• Seniority Level: Mid‑Senior level
• Employment Type:
  
  Full‑time
• Job Function:
  Information Technology
• Industries:
  Technology, Information and Internet

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