Field Services Engineer

Field Services Engineer

Impact is hiring a Field Services Engineer to deliver top‑tier IT service, support, and implementation for our national managed services operation.

• Engage in Business Transformation Assessments (BTA) with onsite discovery and documentation of IT assets.
• Support client technical activities onsite, collaborating with the Field Services Manager and resolving core MIT networking, server, and computer technologies.
• Set up and troubleshoot Windows Server, Hyper‑V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, Power Shell, Active Directory, Group Policy, and cloud services such as Office 365, G‑Suite, and Azure.
• Collaborate with the Service Desk and Operations teams to develop and execute client maintenance plans.
• Work with client vendors on technical requirements as needed.
• Document and resolve user computing issues onsite, ensuring customer satisfaction.
• Work with the Technical Operations Center to resolve user issues following a structured problem management process.
• Coordinate with third‑party vendors, line‑of‑business application providers, and other Impact divisions to provide efficient field support.
• Timely document all issues and onsite labor within Impact’s ticket system.
• Participate in ongoing training and pursue manufacturer certifications.
• Cultivate customer relationships, fostering a positive reputation for Impact.
• Maintain vendor contacts that benefit the company.
• Adhere to documentation standards for customer network status and activities.

• Minimum of 3 years of relevant IT field services experience.
• Fundamental understanding of Server Administration and Windows 2012‑2022 Server.
• Active Directory, DNS, DHCP, and Remote Desktop Services management.
• Experience with VMWare, Hyper‑V, and other virtualization technologies.
• Storage solutions: SAN, NAS, Shared Storage.
• Fundamental understanding of firewalls, switches, and networking technologies.
• Cisco Meraki, HP, and other network technologies.
• Backup technologies.
• Office 365, Azure, and other cloud solutions.
• Mobile operating systems (iOS, Android, Windows).
• RMM tools such as N‑Able, Kaseya, or Lab Tech.
• MSP experience preferred.
• Demonstrated experience (preferred):
• ITIL and Service Management.
• Knowledge of HaloPSA Platform.
• Event and incident management systems support.
• Strong verbal and written communication skills with a customer‑service focus.
• Excellent problem‑solving and initiative.
• Ability to work under pressure and manage multiple priorities.
• Education/
  
  Certifications:
• Valid driver’s license and proof of insurance.
• Microsoft Fundamentals certification.
• Additional certifications such as:
• CompTIA Network+, A+, Security+, ITF+.
• Microsoft 365 Certified:
  Fundamentals.

Our purpose is people. We empower them to innovate, grow, and succeed, guided by core values of innovation, passion, honesty, fun, low ego, and one team.

• Salary range: $65,000 – $75,000.
• 20 days PTO plus 12+ paid holidays.
• Flexible sick day policy.
• Paid parental leave.
• Comprehensive health, disability, life, dental, and vision plans.
• 401(k) discretionary match and retirement plans.
• Continued education reimbursement.
• Ongoing training and development opportunities.

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!

• Seniority level:
  Mid‑Senior
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industry: IT Services and Consulting