Solutions Analyst; Austin

Overview

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based at 1411 Brazos St, Austin.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

We're looking for an IT professional who can translate business challenges into technical solutions, using their expertise and following our established SDLC. The ideal candidate is highly motivated with strong problem-solving and analytical skills. A customer-focused attitude and strong communication skills are essential.

• The Solutions Analyst (Systems Analyst IV) is selected by and accountable to the Solutions Analyst Manager with the approval of the IT Central Intake and Quality Assurance Director, Deputy Chief Information Officer and Chief Information Officer. Performs highly complex (senior-level) computer systems analysis work.
• Plan and analyze user requirements, procedures, and problems to automate processing or to improve Applications Solutions (AS) systems.
• Work under limited supervision, with considerable latitude for the use of initiative and independent judgment. Maintain a reliable predictable work schedule. May provide guidance or oversee the work of others. May be called upon to work outside of normal business hours to complete urgent assignments or troubleshoot critical issues.

• Perform analyses on existing and new application solutions as assigned.
• Document analyses using approved software development life cycles/methodologies including waterfall and hybrid (blend of waterfall and agile), tools, and techniques to address automation needs for existing and/or new applications solutions within AS responsibility.
• Lead and facilitate meetings with both business customers and technical staff at varied organization levels and the ability to set meeting goals and objectives, agendas, gather and document business requirements in shell statements, and coordinate documented requirements by leaders of both business/program and IT.
• Conduct joint application design sessions with customers and IT staff to define business requirements and develop software systems requirements.
• Communicate with users to determine requirements of new programs/systems or modifications to existing programs/systems.
• Prepare preliminary and detailed designs, process models, flowcharts, data mapping and other documentation for present and proposed business processes and automated systems to verify design logic and processes.
• May include training, presentations, or system demonstrations.
• Report work progress, risks, and issues to manager and leadership.
• Assist in the diagnosis of problems associated with automated applications and write detailed specifications for developing or correcting software for handling complex processes to improve system performance and/or accuracy.
• Ensure compliance with all Federal, State, and agency laws, rules, policies, and procedures including IT Handbook and SOPs that govern TWC IT.
• Contribute to teamwork and communicate effectively. Promote an image of IT excellence. Perform other duties as assigned to maintain IT operations.

• Experience as a systems analyst or a bachelor’s degree, preferably in a technical or analytical field and three years of experience as a systems analyst.
• Experience conducting fit/gap sessions, performing system configuration, conducting testing including UAT and developing training documentation.
• Experience and skill preparing requirements documentation such as: business requirements in shell statement format, requirements traceability matrix to verify all requirements are included in design documents created by developers, write test…