Senior UX Researcher

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Tricentis makes the software industry’s #1 Continuous Testing platform and is recognized for reinventing software testing for Dev Ops. We aim to remain #1 by focusing on creating experiences for our users that are second-to-none.

As a Senior UX Researcher, you will lead and implement User Experience research for our enterprise software products. You will drive research strategy, conduct qualitative and quantitative research supporting the business objectives, mentor non-researchers in research best practices, and work closely with stakeholders to ensure a cohesive user experience across the product line. This role requires strong leadership and a deep understanding of UX research principles.

• 7+ years of experience in UX research with a strong portfolio that showcases your research process, methodological skills, and the business impact of your work.
• Advanced proficiency in research tools such as Optimal Workshop, Gainsight, User Interviews.
• Expertise across a range of qualitative and quantitative methods, including when and how to apply them effectively. UX research experience in a SaaS, enterprise, or B2B context is a strong advantage.
• Strong communication and presentation skills.
• Bachelor's or Master’s degree in a related area such as psychology, human factors or HCI; a PhD is a strong advantage. Or work equivalent.

• Lead the research process for new and updated features for your supported products.
• Develop and own the UX Research related to key product initiatives, prioritizing inquiries from stakeholders or identifying areas of focused inquiry for the business.
• Personally initiate and conduct research across the product lifecycle to build a stronger foundational knowledge of our users. Research will consist of a mix of discovery, problem validation, foundational research, and strategic research projects.
• Collaborate with cross-functional teams including Product, Design, and Engineering to define product requirements and design solutions based on UX research.

For additional details regarding submission eligibility and payment terms, please refer to your contract. Only submissions from agencies with current service contracts in place will be considered.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.

This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.

Seniority level:
Mid-Senior level |

Employment type:

Full-time | Job function:
Information Technology | Industries:
Software Development.