Senior Desktop Support Specialist, Texas McCombs

** Job Posting

Title:

** Senior Desktop Support Specialist, Texas McCombs**---
- **** Hiring Department:
** Red McCombs School of Business**---
- **** Position Open To:
** All Applicants**---
- **** Weekly Scheduled

Hours:

** 40**---
- **** FLSA Status:
** Non-Exempt**---
- **** Earliest

Start Date:

** Immediately**---
- **** Position Duration:
** Expected to Continue**---
- ***
* Location:

** UT MAIN CAMPUS**---
- **** Job Details:**## General Notes Texas McCombs is a top business school at the center of one of the most innovative cities in the U.S. The McCombs community champions hands-on experiences alongside the ground-breaking research and thought leadership of a world-class faculty.
The collaborative spirit and enterprising drive of the Longhorn alumni network, one of the largest university networks in the world, is embedded in our culture, making us human-centered and future-focused in all our endeavors. We are shaping those who will shape tomorrow, and solving challenging problems while remaining committed to creating a community that is dynamic, supportive, and challenging. What starts here really does change the world.
To learn more about the McCombs School of Business, please visit## Purpose As a member of the McCombs Technology Solutions team, the Senior Desktop Support Specialist will provide system-level administration and support for the workstation fleet, networking, and security at the McCombs School of Business.## Responsibilities
* Provide in-person user support and hardware troubleshooting for Windows, macOS and related software.
* Administer the Computer Lifecycle Management Program.
* Implement and enforce information security and industry best practices for end-user devices and peripherals.
* Provide basic network management and troubleshooting in coordination with the campus-level network support team.
* Assist with inventory management and the performance of annual equipment inventory.
* Document processes clearly and concisely, ensuring they are audience focused. Maintain and update accurate information across several systems, including knowledge base, ticketing system, and inventory records.
* Collaborate effectively with team members on various projects and departmental initiatives.
* Offer customer application consulting, evaluation, and recommendations.
* Assist with the management of the Service Desk as needed.

Other related functions as assigned.##

Required Qualifications
* Minimum of three years of professional experience in business/enterprise fleet management of Windows OS in a centrally managed environment, including using common tools such as SCCM/MECM, Intune, Active Directory, and Group Policy.
* Familiarity with commonly used concepts, practices, procedures, and tools for supporting and maintaining macOS.
* Knowledge of ITSM and ITIL concepts and practices.
* Process-oriented with excellent documentation skills. Ability to create and maintain technical and operational documentation.
* Core understanding of information security best practices and networking fundamentals.
* Ability to work independently with minimal supervision and as part of a team.
* Excellent communication and customer service skills, with the ability to work independently with accuracy and attention to detail. Strong decision-making, problem-solving, and critical thinking skills.
* Relevant education and experience may be substituted as appropriate.*##

Preferred Qualifications
* Bachelor’s degree in a relevant field and more than three years of experience.
* Relevant certifications and/or professional development education.
* Tier 2 and 3 desktop support experience.
* Experience managing a computer lab environment.
* Understanding of Power Shell scripting fundamentals.
* Ability to manage multiple tasks and projects with tight deadlines.
* Experience with specific tools, including MECM, Jamf, Code
42, Service Now, One Drive/SharePoint/Office 365, Box, VBox/VMware Fusion, and Parallels## Salary Range* $55,000 - $65,000 depending on qualifications.## Working Conditions
* Repetitive use of a keyboard at a workstation
* Prolonged screen time
* Use of manual dexterity.
* Lifting, moving, installing, and transporting equipment.
*…