Site Reliability Engineer

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Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Austin, United States of America (Hybrid)

Thales is seeking a Site Reliability Engineer to ensure the high level of service and operation excellence for the development of the innovative and ambitious Turbcommunication solution (high availability, strong performance constraints) deployed in the public cloud.

This position is eligible for the NORAM referral program for external candidates. The level is Tier 1 - $2500.00.

• Define and implement solution deployment architecture
• Define, implement, execute, and improve CI/CD and automation processes
• Application support activity (troubleshooting, implement and deploy fixes)
• Master the product as a whole, with the aim of proposing improvements, concerning the core of the product and the associated deployment and observability processes.
• Make regular monitor and reporting of the service availability like Service Level Agreements (SLA) Service Level Indicator (SLI) and Service Level Objectives (SLO)
• Manage support tickets and customer relationship
• Interface with other stakeholders/ teams to define solution improvement plan

• Bachelors degree in Engineering, Computer Science or similar Technical field, or in lieu of a degree, 4 years of relevant, exempt experience as equivalency.
• A least 3 years of experience in monitoring of solutions deployed in a cloud infrastructure
• At least 2 years’ experience of application support activity (troubleshooting, implement and deploy fixes)
• At least 1 year of Java development experience
• Demonstrated experience with Public Cloud deployment (GCP or AWS or Azure…), containers and microservices (Docker, Kubernetes, Java)
• Demonstrated experience on CI/CD and automation (Jenkins, Gitlab, Helm)
• Prior experience developing or maintaining CI/CD pipelines
• You are familiar with SLA/SLI and SLO concepts

Schedule:

Core Business Hours Monday-Friday 9-5 and on call as needed (approximately one week a month).

Travel: infrequently, possibly a few times a year.

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
• Company paid holidays and Paid Time Off.
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well‑being Program.

Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC)  -  USD Annual.

This position will require successfully completing a post‑offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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