Resolution Lead

At Goldschmitt and Associates LLC (G&A), we’re not just another company—we’re a catalyst for innovation and impact, and we’re inviting passionate, forward‑thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest‑growing companies, G&A is a leader in tech transformation and system modernization for some of the nation’s most important federal agencies.

Our culture is built on creativity and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won’t just clock in—you’ll be solving real‑world challenges and working on projects that make a difference in the lives of millions.

Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you’re a tech enthusiast, a strategic thinker, or a problem‑solver, at G&A, you’ll have the opportunity to level up your career while making a real‑world impact.

If you’re ready to be part of a company that values purpose as much as progress, G&A is the place for you!

Goldschmitt and Associates is seeking an experienced Payments Resolution Lead, who serves as the Lead Contractor representative for payment resolution operations. This role performs all duties of Payments & Payment Resolution staff while also handling administrative and supervisory responsibilities, ensuring timely, accurate, and compliant payment resolution support. The Lead provides day‑to‑day guidance to the team, trains new hires, and independently executes complex payment resolution assignments requiring sound judgment.

Preference will be given to candidates who live within 50 miles of Austin, Texas or Waco, Texas. Onsite travel required if residing outside of a commutable distance of those locations.

• Perform all functions of Payments & Payment Resolution staff, including payment review, discrepancy research, resolution processing, documentation, and stakeholder communication.
• Serve as the Lead Contractor representative for payment resolution operations.
• Execute Contractor administrative functions, including:
  • Team timekeeping oversight
  • Leave review and approval
  • Basic workload coordination
• Independently complete assignments involving numerous steps that vary in nature and sequence, using strong subject matter expertise and judgment.
• Apply basic accounting principles to analyze payment issues, verify accuracy, and support resolution decisions.
• Support team leadership activities in a supervisory or Team Lead capacity, including monitoring task completion and quality.
• Train and onboard new contract hires, including preparing training materials, running training sessions, and validating readiness.
• Escalate complex issues, trends, or systemic payment problems to the Program Manager and Government stakeholders as appropriate.
• Contribute to continuous improvement of payment resolution procedures, templates, and job aids.
• Perform additional duties as needed.

• Strong attention to detail, documentation discipline, and ability to meet deadlines.
• Strong written and verbal communication skills.

• Possess a high school diploma or equivalent certification, such as the GED.
• Possess at least 3 years of experience in payment resolution, accounting support, financial operations, or a closely related field.
• Possess the ability to perform basic accounting functions (e.g., reconciliation support, transaction validation, error identification).
• Possess prior supervisory, team lead, or training role.
• Possess the ability to pass and maintain eligibility to pass a Tier II Public Trust investigation.

• Experience supporting federal or state payment programs.
• Familiarity with payment processing systems, case management platforms, or financial workflow tools.
• Experience creating training/job aids for operational teams.

NOTE:

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of…