Delivery Lead

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Autonomize AI is revolutionizing healthcare by combining data and context to streamline knowledge workflows, reduce administrative burdens, and improve patient outcomes. We’re a high-velocity, mission-driven startup that values full-stack ownership, clear alignment, and customer obsession.

The Delivery Lead is responsible for end-to-end delivery excellence across Autonomize AI’s customer portfolio
. This role owns delivery outcomes across all active engagements, ensures consistent execution of delivery methodologies aligned to GTM motions, and enables the organization to scale from early-stage deployments to enterprise-grade, repeatable delivery.

The Delivery Lead operates at the portfolio level
, overseeing multiple customers and delivery pods simultaneously. They set delivery standards, manage cross-project dependencies, allocate resources, and act as the primary escalation point to ensure customers experience predictable, high-quality outcomes.

This role is critical to Autonomize’s ability to scale from 6 customers today to 50+ customers in 2026 while maintaining speed, quality, and cost efficiency.

• Portfolio-Level Delivery Ownership
• Own delivery execution across all customer engagements (AI-Curious, Problem-Defined, and Enterprise Orchestrator GTM motions).
• Ensure delivery commitments are met for SaaS and private tenant deployments.
• Monitor delivery health across customers, including timelines, risks, dependencies, and quality metrics.
• Act as the senior escalation point for delivery issues impacting customers or internal teams.
• Delivery Methodology & Standards
• Own and evolve Autonomize’s delivery methodologies
• Ensure consistent adoption of delivery playbooks, runbooks, templates, and communication standards.
• Drive standardization to reduce variability and improve predictability across pods.
• Resource & Capacity Management
• Plan and allocate delivery resources across pods and customers, balancing dedicated vs shared roles.
• Ensure efficient utilization of global teams.
• Partner with leadership on hiring plans, skill gaps, and upskilling needs to support growth.
• Proactively identify capacity constraints and mitigate delivery risk.
• Cross-Functional Alignment
• Coordinate closely with:
• Product Engineering
• Forward-Deployed Engineers (SWE, ML, Test)
• Cloud Ops / SRE
• Solutions Engineers and Architects
• Customer Success and Support
• Ensure smooth handoffs across delivery phases and between GTM motions.
• Translate customer delivery insights into actionable feedback for Product and Engineering.
• Customer Engagement & Executive Communication
• Participate in key customer meetings for:
• Program kickoffs
• Executive updates
• Escalations and risk mitigation
• Enterprise governance reviews
• Ensure clear, transparent communication with customers during critical delivery milestones.
• Build customer confidence in Autonomize’s delivery capability and operational maturity.
• Quality, Governance & Continuous Improvement
• Establish and monitor delivery KPIs, including:
• Time-to-go-live
• Defect rates and post-go-live stability
• Customer satisfaction and NPS
• Drive root-cause analysis for delivery issues and implement systemic improvements.
• Ensure delivery practices meet the expectations of regulated healthcare environments.
• Leadership & Team Development
• Mentor and coach Technical Program Managers, Solutions Engineers, and emerging delivery leaders.
• Foster a culture of accountability, ownership, and collaboration across distributed teams.
• Serve as a role model for Autonomize’s delivery values: quality, consistency, and scale.

• 10+ years of experience in delivery leadership, program management, or professional services for enterprise software or AI platforms.
• Proven track record managing multiple concurrent customer programs.
• Experience delivering complex solutions in regulated industries (healthcare strongly preferred).
• Strong understanding of cloud-based architecture.
• Demonstrated ability to scale delivery operations in high-growth environments.
• Excellent communication and stakeholder management skills,…