GTM Enablement Specialist

##

Job Description The
** GTM Enablement Specialist
** plays a critical role in the ongoing success of our regional Sales and Business Development teams. Whether you’re a high-performing Zendesk BDR looking to scale your impact, or a seasoned sales development expert with a passion for enablement, this is your opportunity to help others  this role, you will own onboarding, continuous learning, and prospecting excellence across your region. You’ll optimize messaging, refine outbound sequences, and deliver high-impact enablement that empowers BDRs to hit — and exceed — their pipeline goals.

This is a high-visibility, high-impact position where coaching meets strategy, and results are measured in ramp time, conversion rates, and team confidence.###
** What You’ll Do**
* ** Onboard New BDRs:
** Deliver in-person and virtual onboarding programs to ramp new hires quickly and confidently.
* ** Continuous Enablement:
** Design and deliver ongoing training to upskill BDRs on messaging, tools, objection handling, and prospecting strategy.
* ** Sequence & Messaging Optimization:
** Analyze performance data and collaborate with ops, marketing, and enablement teams to optimize outbound cadences and email/voice/social messaging.
* ** Field Coaching & Support:
** Partner with SDR Managers to identify skill gaps, deliver tactical coaching, and ensure reps are applying best practices.
* *
* Cross-Functional Collaboration:

** Work closely with Marketing, Enablement, Business Operations, and Product teams to ensure the Sales Development organization has the tools, knowledge, and content needed to be successful.
* ** Regional Expertise:
** Stay close to the field — surfacing regional insights, scaling successful experiments, and sharing voice-of-the-BDR feedback to improve programs.###
** What You Bring
*** 2–4+ years in Sales Development, preferably in a high-growth SaaS environment
* Current or former BDR at Zendesk (a plus!) or equivalent experience in a fast-paced sales team
* Deep understanding of outbound prospecting tactics and modern sales engagement tools (e.g., Outreach, Sales Loft, Salesforce, Gong, Zoom Info)
* Proven ability to coach others, lead trainings, and explain concepts clearly and persuasively
* Data-driven mindset with an eye for what’s working — and what’s not
* Exceptional communication skills, both written and verbal
* Strong collaborator and self-starter who thrives in a fast-moving environment
* Passion for mentoring, enablement, and helping others achieve their best
* Make a measurable impact on a global sales development team
* Be part of a customer-first, employee-empowered culture
* Collaborate with passionate, innovative professionals across departments
* Access competitive benefits, professional development resources, and leadership opportunities
** Zendesk is an equal opportunity employer.
** We value diversity and are committed to creating an inclusive environment for all employees.

The US annualized base salary range for this position is $70,000.00-$. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.

Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid:
In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
** The intelligent heart of customer experience
** Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in…