Technical Writer

Join Lightedge as a Technical Writer and help drive clear, concise documentation that supports our IT solutions and customers worldwide.

Light Edge Solutions delivers flexible, secure, and cost‑effective IT services and platforms designed to empower businesses for the next decade. The Technical Writer works within our Education Services team, collaborating with Operations, Engineering, Support, Security, Product, and Marketing to produce high‑quality internal and external documentation.

• Develop, update, and maintain process documentation, SOPs, runbooks, RACI charts, and knowledge‑base articles to improve operational readiness.
• Document Light Edge services and platforms, including provisioning steps, SLAs, escalation paths, monitoring expectations, and support workflows.
• Create content for technical training courses, job aids, onboarding materials, and learning assessments, including SCORM‑compatible assets for LMS delivery.
• Define and enforce style guides, formatting standards, versioning practices, and review workflows to ensure consistency and quality across all documentation assets.
• Collaborate with subject‑matter experts—engineers, architects, trainers—to extract accurate information and translate it into clear written material, diagrams, and process flows.
• Adapt complex technical concepts for diverse audiences, ensuring precision while making content accessible.
• Administer documentation repositories (SharePoint, Confluence, Service Now Knowledge, LMS) and ensure content is searchable, logically organized, and aligned with KCS practices.
• Track updates tied to product/service changes, compliance requirements, and operational adjustments to keep documentation current.
• Review and edit team‑produced content for clarity, structure, flow, and adherence to established standards; coach contributors on effective documentation practices.
• Assist cross‑functional teams (Support, Product, Marketing) with technical content needs such as diagrams, FAQs, and service descriptions.
• Identify documentation gaps, propose improvements, and drive initiatives that reduce knowledge silos and accelerate competency.

• 3–5+ years of technical writing or documentation management in a technology‑driven environment.
• Strong written communication skills, with the ability to translate complex concepts for technical and non‑technical audiences.
• Proficient in creating structured content—SOPs, runbooks, service guides, training manuals, K‑base articles—and managing documentation workflows.
• Experience conducting SME interviews, researching technical subjects, and validating accuracy through hands‑on review.
• Proficiency with version control, documentation repositories, and structured‑content tools (Confluence, SharePoint, Visio, LMS platforms).
• Familiarity with cloud, networking, security, or data‑center technologies is preferred.
• Knowledge of Microsoft 365, Service Now Knowledge Management, KCS framework, and SCORM packaging is highly beneficial.
• Strong organizational skills and the ability to manage multiple projects in a fast‑paced environment.
• Demonstrated ability to influence cross‑functional teams and drive adherence to documentation standards without formal authority.
• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Light Edge offers a full stack of best‑in‑class IT services delivered across seven purpose‑built data centers and a leading Hybrid Cloud Solution Center, backed by ISO 20000‑1, ISO 27001, HIPAA, PCI‑DSS, and SOC 2/3 compliance.

We may use artificial intelligence tools to support parts of our hiring process, such as reviewing applications or assessing responses. These tools aid our recruitment team but do not replace human judgment; final hiring decisions are made by people.

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