Project Manager, Business Systems​/ Tech Analyst, Data Science Manager

The Opportunity

The $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day. At the center of this ecosystem are dealerships—trusted local businesses that help consumers navigate one of the most important purchases they make.

Today, the industry is at an inflection point. Consumers expect the same speed, personalization, and convenience they experience in modern digital-first industries. At the same time, tighter margins and rising costs are driving a need for operational efficiency beyond what traditional software can support. Together, these shifts create a powerful opportunity to reimagine how dealerships deliver seamless experiences and build lasting customer relationships.

Dealers who modernize how they communicate and operate will unlock efficiency, deepen loyalty, and win long-term relationships. It is time to upgrade automotive retail to the 21st century.

About Mia

Mia Labs is an investor-backed startup on a mission to modernize dealership operations and transform the automotive consumer experience. Our AI agent, Mia, turns every call or inquiry into an opportunity, improving customer satisfaction and dealership performance through automation that feels human. We are trusted by some of the nation’s largest dealership groups and are rapidly scaling our team, product offerings, and customer base.

Mia Labs is seeking an experienced and highly organized Project Manager to support and drive cross-functional initiatives across Product, Engineering, Marketing, Sales, and Operations. This role requires a strategic thinker with strong executional capabilities and deep expertise in Hub Spot to support scalable processes, optimize workflows, and enable operational excellence. You will play a central role in aligning teams, improving collaboration, and ensuring successful delivery of key projects that support the company’s growth.

• Lead planning, coordination, and execution of cross-functional projects, ensuring clarity of scope, timelines, risks, and dependencies.

• Drive alignment across Product, Engineering, Marketing, Sales, and Customer Success to support company-wide initiatives.

• Serve as the internal Hub Spot expert
  , owning system configuration, workflow automation, CRM structure, reporting dashboards, and data governance.

• Partner with Sales and Marketing teams to optimize lead flow, deal pipelines, lifecycle stages, and customer engagement workflows.

• Develop and maintain scalable project documentation, including project plans, status updates, risk logs, and retrospectives.

• Facilitate effective communication between stakeholders, ensuring decisions, updates, and blockers are clearly documented and resolved.

• Implement and refine processes to support operational efficiency, cross-team collaboration, and project visibility.

• Provide training and enablement for Hub Spot users across the organization.

• Track key project metrics and present updates to leadership to drive informed decision-making.

• Contribute to quarterly and annual planning by helping teams build aligned roadmaps and measure progress.

• 3–6+ years of experience in project or program management within a fast‑paced tech environment.

• Demonstrated expert‑level proficiency in Hub Spot
  , including workflows, CRM customization, dashboards, automation, and data operations.

• Strong understanding of Sales, Marketing, and Customer Success processes.

• Proven track record managing complex cross‑functional initiatives from planning through execution.

• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across technical and non‑technical teams.

• Strong organizational and time‑management skills, with the ability to manage multiple projects simultaneously.

• Familiarity with Agile methodologies and tools such as Notion, Asana, Jira, or similar.

• Data‑driven problem solver with experience creating reports and interpreting operational metrics.

• Hub Spot certifications (Marketing Hub, Sales Hub, Rev Ops, etc.).

• Experience in AI, SaaS, or B2B technology organizations.

• Background in operations,…