Network Operations & Outage Resolution Specialist
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2025-12-22
Listing for:
vTech Solution, Inc.
Full Time
position Listed on 2025-12-22
Job specializations:
-
IT/Tech
Network Engineer, IT Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
Contractor will participate in troubleshooting and maintaining the network infrastructure as directed.
Resolves day-to-day network-related outages, latency, and connectivity problems as third tier support for the agency Help Desk.
Monitors remote network locations and communicates directly with those locations to obtain clarification of problems and to identify solutions or corrective actions.
Communicates directly or through web portal with AT&T TMAC to report site outages and provide escalation to unresolved issues.
Updates call management and network access databases relating to network site upgrades and status.
Qualifications- Contractor will participate in troubleshooting and maintaining the network infrastructure as directed.
- Resolves day-to-day network-related outages, latency, and connectivity problems as third tier support for the agency Help Desk.
- Monitors remote network locations and communicates directly with those locations to obtain clarification of problems and to identify solutions or corrective actions.
- Communicates directly or through web portal with AT&T TMAC to report site outages and provide escalation to unresolved issues.
- Updates call management and network access databases relating to network site upgrades and status.
All your information will be kept confidential according to EEO guidelines.
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