Consultant - ServiceNow Architect

Type
:
Fixed Term Employee (6 months, with possible extension) – eligible for employee benefits

Department
:
Technology

Job Summary

We are seeking a senior Service Now Architect / Lead to drive an enterprise‑wide transformation of Software Asset Management (SAM), CMDB, Technology Standards (TS/TRM), Governance, Discovery, and Financial Intelligence on the Service Now platform.

This role will establish Service Now as the single authoritative system, replacing legacy tools (e.g., Flexera and external TS systems), enabling native governance workflows, advanced integrations, and scalable reporting across a complex, multi‑BU, federated environment.

Responsibilities

• Lead design and delivery of enterprise SAM, CMDB, ITOM, TRM, and governance capabilities in Service Now
• Implement and optimize complex software licensing (Oracle, Microsoft, IBM, VMware) and publisher integrations
• Replace Flexera with native Service Now SAM, including data migration and enterprise reporting
• Migrate external Technology Standards (TS) into Service Now with fully native governance workflows
• Integrate Service Now with cloud platforms, security tools, procurement, finance, and EA systems
• Establish VMware, cloud, container, and endpoint discovery as authoritative CMDB sources
• Design scalable workflow monitoring, SLA management, and escalation frameworks
• Enable advanced governance features including environment‑based approvals, CVE‑driven controls, and software rationalization
• Support financial routing, cost allocation, spend forecasting, and chargeback reporting
• Extend CMDB to support labs, environments, security classifications, AI governance, and hardware assets
• Partner with IT, Security, Finance, Architecture, and Procurement leaders to drive adoption and outcomes

Eligibility Requirements

• 8 - 10 years of Service Now experience in large enterprise environments
• Deep hands‑on expertise with SAM Pro, CMDB, ITOM Discovery, TRM, and integrations
• Proven experience with complex licensing models and enterprise SAM transformations
• Strong architecture, data modeling, and workflow automation skills
• Experience integrating Service Now with cloud, security, procurement, and financial systems
• Ability to operate as architect, hands‑on leader, and executive stakeholder partner
• Preferred Qualifications
  • Service Now CIS or Master Architect certifications
  • Data mesh, or AI enablement experience
  • Experience in regulated or federated enterprise environments

In the US, the target base salary for this role is $165,000 to $176,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job‑related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors

What We Offer

• Competitive salary and performance bonuses
• Career growth opportunities and ongoing training
• Inclusive, supportive company culture

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerxis a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India.

The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

• Job Identification 81214
• Posting Date 12/22/2025, 07:27 AM
• Job Schedule Part time
• Locations 8601 Ranch Rd, 2222 #450, Austin, TX, 78730, US