Technical Product Manager

Client Summary

• Specialized AI tools designed specifically for healthcare workflows
• Helps healthcare teams interpret and organize unstructured information like notes, claims, and documents
• Reduces manual work and improves decision‑making efficiency across clinical and administrative tasks
• Supports organizations such as health insurers, providers, and medical research groups
• Demonstrated impact on care management speed, error reduction, and compliance reporting
• Tailored to understand complex medical language and systems
• Enables faster, more accurate reviews and operational performance without generic AI limitations

• Customer Requirements Gathering:
  Partner with customers to deeply understand their business needs, pain points, and desired outcomes.
• Solution Design & Customization Guidance:
  Define customer‑specific requirements for configuring and customizing the platform (without direct technical implementation).
• Business Analysis:
  Translate customer workflows, processes, and goals into clear and actionable product configuration requirements.
• Documentation & Communication:
  Create detailed product requirement documents (PRDs), user stories, and configuration guides to enable smooth implementation by engineering teams.
• Internal Alignment:
  Work closely with Product, Engineering, Customer Success, and Design teams to ensure customer requirements are clearly understood and prioritized.
• Customer Onboarding Support:
  Support onboarding by helping customers understand how the platform can be configured to meet their specific needs.
• Product Feedback & Iteration:
  Collect feedback from customers and internal stakeholders to inform future product features, enhancements, and configurability.
• Stakeholder Management:
  Act as the single point of contact for customer requirements, facilitating communication between customers, internal teams, and stakeholders.
• Customer‑Centric Mindset:
  You enjoy working with customers to understand their needs and help them succeed.
• Detail‑Oriented Analyst:
  You have a knack for process analysis, requirements gathering, and documentation, ensuring every detail is captured.
• Collaborative Communicator:
  You bridge the gap between customers and internal technical teams, ensuring clarity and alignment on requirements.
• Problem Solver:
  You thrive on solving customer challenges and finding creative solutions within the constraints of the platform.
• Proactive & Organized:
  You can manage multiple customers and priorities simultaneously without losing sight of the details.

• Experience:
  
  5 years experience in product management with 3+ years of experience in AI Product Management, Business Analysis, or a similar role focused on gathering and documenting customer requirements.
• Industry Expertise:
  Experience with AI, ML, or data‑driven platforms or applications is a plus, but not required. Experience in healthcare, fintech, or other highly regulated industries is preferred.
• Business Analysis
  
  Skills:
  
  Ability to map customer workflows and translate them into product configurations and technical requirements.
• Strong Communication:
  Excellent writing and interpersonal skills, with experience creating customer‑facing documentation, requirements, and process flows.
• Technical Acumen:
  While you won’t be doing technical implementation, familiarity with APIs, AI/ML concepts, and platform configuration is a plus.
• Education:
  
  Bachelor's or Master's in Business, Computer Science, Information Systems, or related fields is preferred.

• Healthcare experience is preferred.