Manager, Digital Client Success

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award‑winning websites, cutting‑edge marketing solutions, and AI‑powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.

• Team Leadership & Development:
  Hire, coach, and mentor a high‑performing team of Digital Client Success Managers (DCSMs), including App and Webinar specialists. Foster accountability, growth, and collaboration within a fast‑paced environment.
• Digital Client Strategy:
  Oversee 1:many engagement strategies, including performance check‑ins, group calls, webinars, and in‑app engagement. Ensure your team drives retention through proactive education, adoption, and platform optimization.
• Non‑CSM Touchpoints:
  Own digital client engagement channels such as in‑app messaging, client education emails, and automated touchpoints. Collaborate with Marketing and Product to design scalable, tech‑enabled experiences that strengthen retention without human intervention.
• Retention & Growth:
  Partner with your team to identify upsell opportunities, guide renewal strategies, and ensure smooth handoffs to Sales. Focus on improving GRR, CSAT, and expansion across the digital client base.
• Operational Excellence:
  Streamline tools, workflows, and processes to maximize efficiency in a high‑volume client environment. Lead initiatives that improve scalability and digital impact.
• Training & Enablement:
  Ensure consistent delivery of education on SEO, digital marketing, and Luxury Presence products. Support both team and client learning through webinars, workshops, and in‑app content.
• Data‑Driven Insights:
  Monitor KPIs such as client engagement, upsell handoffs, CSAT, GRR, and digital adoption. Use analytics to drive improvements and provide leadership with transparent reporting.
• Cross‑Functional
  
  Collaboration:
  
  Partner with Marketing, Product, Sales, and Engineering to align digital success strategies with product enhancements, campaigns, and platform innovations.
• Change Leadership:
  Lead your team and clients through new initiatives, tools, and processes, ensuring smooth adoption and measurable impact.

• 2–4 years of people management experience in SaaS, Customer Success, or digital marketing services.
• 5+ years of client‑facing experience with a proven record of retention, adoption, and expansion.
• Strong knowledge of SEO, digital marketing, and platform adoption strategies.
• Experience designing or managing digital client touchpoints (in‑app messaging, client emails, automated programs).
• Excellent communication and collaboration skills, with the ability to influence across functions.
• Experience in Salesforce, Pendo, Hubspot, and Slack integrations (preferred).
• A multiplier who develops high‑performing individuals and teams.
• A client advocate who ensures success at both the individual and program level.
• Analytical and process‑oriented, with a focus on digital scalability and impact.
• Innovative and adaptable, always seeking new ways to improve client experience through both people and technology.
• Collaborative, empathetic, and committed to building a positive, client‑first culture.
• Located in Austin, TX and able to work 4 days a week in office as part of our hybrid team.

Competitive base + 20% performance bonus + stock options + full benefits + flex PTO

Austin, TX

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.