Success Architect II

We are hiring a Success Architect to lead strategic client value realization for our top enterprise customers across North America and Global. You will act as the senior-most post-sales advisor, working closely with C-level stakeholders to design and deliver solutions that drive retention and growth.

Success Architects play a pivotal role in supporting Meltwaters’s most critical and strategic customers. They provide expert guidance on solution design, ensuring scalability, and adherence to best practices. They help optimize efficiency and reliability while proactively identifying risks and recommending industry best practices & improvements to maintain technical health. Additionally, they offer strategic insights into enabling customers to plan, develop, and evolve their implementations effectively.

Success Architects empower businesses to maximize their investment, aligning technology with business goals for long-term success. What You'll Do:

Help drive Gross Revenue Retention (GRR) for Enterprise accounts in NAM

Partner with Client Success and Sales teams to drive executive alignment, product adoption, and renewal success.

Partner with our most strategic and high-priority customers, assessing their implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption.

Serve as a trusted technical SME within the broader Customer Success organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices. You will help clients stay at the forefront of innovations, ensuring they are equipped with the latest product developments, best practices and emerging trends.

Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.

Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.

Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.

Uncover new and evolving use cases and buying centres.

Act as the voice of the customer to influence product development and roadmap

Deliver thought leadership in client forums and regional events

Deliver proactive and reactive guidance on architecture, technology strategy, and product best practices, ensuring clients stay ahead of emerging trends in AI and media intelligence.

Lead with insight and storytelling, helping clients connect analytics and intelligence to business outcomes.

Deliver proactive and reactive guidance on architecture, technology strategy, and product best practices, ensuring the team stays ahead of emerging trends in AI and media intelligence.

Manage multiple client programs simultaneously, prioritizing effectively and contributing across projects as needed.

6+ years in enterprise account management, consulting, or SaaS customer success

Familiarity with APIs and integrations. Knowledgeable in data structuring and data architecture. Ability to become a platform expert.

Deep understanding of consumer and media intelligence, with curiosity and enthusiasm for the evolving AI landscape.

Deep understanding of consumer and media intelligence, with curiosity and enthusiasm for the evolving AI landscape.

Proven ability to shape insight-driven narratives that inform business decisions.

Experience working with C-level stakeholders, ideally with consumer intelligence, marketing, communications and/or PR personas

Strong understanding of enterprise SaaS value drivers (esp. analytics, media intelligence, data)

Exceptional communication, commercial judgment, and problem-solving skills

Exceptional organization, multitasking, and prioritization skills — able to manage multiple client programs seamlessly.

Comfortable navigating matrixed global organizations

Strong collaboration mindset — ready to contribute across teams and functions where needed.

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