Lead AWS Public Cloud Engineer

Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Lead AWS Public Cloud Engineer to join our team in Austin, Texas. This role focuses on advanced technical support, administration, and optimization of managed customer cloud environments across AWS, Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI), with a primary emphasis on AWS.

Minimal travel expectation: 10% to Austin, TX.

• Support customer self‑provision cloud instances across AWS, Azure, GCP, and OCI with security guardrails and backend deployment.
• Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments.
• Implement and maintain monitoring, alerting, and logging solutions to ensure high availability and reliability.
• Lead root cause analysis and post‑mortem documentation for major incidents.
• Execute patch management, upgrades, and regular maintenance activities.
• Develop and maintain backup, disaster recovery, and failover strategies and operations.
• Participate in on‑call rotation and after‑hours support as required.

• Develop and maintain Infrastructure as Code (IaC) templates using tools such as Terraform, Cloud Formation, ARM, or OCI Resource Manager.
• Use scripting (e.g., Python, Bash, Power Shell) to automate repetitive tasks and operational processes.
• Champion the use of configuration management tools and assist in Dev Ops pipeline integrations.
• Recommend and implement cost optimization, resource utilization, and rightsizing strategies.

• Ensure adherence to security best practices, including least‑privilege access, encryption, and network segmentation.
• Implement and manage identity and access management (IAM) policies and roles.
• Monitor, identify, and remediate security vulnerabilities reported by scanning tools or external advisories.
• Support compliance efforts related to customer and regulatory requirements (TxRAMP, ISO, SOC2, etc.).

• Work closely with application, security, and network teams for solution delivery and support.
• Mentor junior engineers and provide technical guidance as needed.
• Create and update technical documentation, runbooks, and SOPs.
• Participate in client calls to provide technical input when required.

Experience

• Must have Primary Skill: AWS SME
• Secondary Skill: GCP/OCI
• 10+ years of hands‑on experience in cloud engineering, operations, and/or support.
• 8+ years multi‑cloud experience (must have hands‑on in at least 5 of AWS/Azure/GCP/OCI; familiarity in all is preferred; AWS and GCP/OCI cloud are mandatory)
• Must have hands‑on experience in architecture, deployment, monitoring, and troubleshooting in major public cloud platforms (AWS, Azure, GCP, OCI).

Highly Preferred Skills and Experience

• Direct experience in managed services/NOC/SOC/MSP environments is a plus.
• In‑depth expertise with provisioning, configuring, securing, supporting, and optimizing cloud‑native and hybrid workloads in AWS, Azure, GCP, and/or OCI.
• Administration of compute, storage, networking, database, and PaaS services across supported platforms.
• Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and automation tools (Terraform, Cloud Formation, ARM templates, etc.).
• Familiarity with cloud‑native security best practices (IAM, network security, data encryption, etc.).
• Proficiency in scripting languages (Python, Bash, Power Shell, etc.).
• Expert in Service Now ITSM and familiar with integration with AWS, Azure, GCP and OCI in service catalog.
• Expert in Cloud Cost Optimization. Familiar with Apptio Cloudability.
• Strong expertise in multi‑cloud disaster recovery.
• Familiarity in App Gate SDP, Qualys Total Cloud, Qualys Patch Management, Qualys CSAM, Crowd Strike, Palo Alto NGFW, etc.
• Ability to analyze logs and monitor performance using native tools (Cloud Watch, Azure Monitor, Stackdriver, OCI Monitoring, etc.).
• Strong understanding of backup strategy, disaster recovery, and…