Principal Cloud Support Engineer

Principal Cloud Support Engineer

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award‑winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome.

Come join us!

Location:

Austin, TX

Seniority level:
Entry level |

Employment type:

Full‑time | Job function:
Engineering and Information Technology | Industries:
Information Services, IT System Data Services, and Data Infrastructure and Analytics

• Lead Product Support Operations for a large enterprise platform running in GCP
• Prioritize incoming incidents and requests among team members and ensure successful resolutions
• Perform analysis on the incidents/requests, identify patterns for automation and operational improvements
• Provide hands‑on Level 2 / Level 3 support for the platform running in GCP
• Provide on‑call support for any customer‑impacting Severity 1 or 2 incidents
• Perform root cause analysis for any customer‑impacting Severity 1 or 2 incidents
• Become an application SME and guide other team members in platform functionalities
• Coordinate with development team and provide necessary support during deployment, ensuring successful knowledge transition to Operations team
• Learn new technologies to support the platform as it evolves based on organizational technology goals

• 8+ years of experience providing application support in a quick‑paced environment
• Experience with cloud computing platforms, preferably Google Cloud Platform (GCP)
• Strong analytical and problem‑solving skills
• Solid understanding of ITSM fundamentals
• Ability to quickly learn new technologies
• Nice to have:
  Experience in providing technology support for platforms running in GCP
• Good understanding of Java, IAM, LDAP, OKTA, UID and network concepts
• Hands‑on experience in Linux, Splunk, Power BI, SQL (Big Query) & No
  
  SQL databases
• Good understanding of data caching technologies and containerization in GCP
• Exposure to ITSM tools such as Service Now, xMatte

• Generous paid time off in the first year, increasing with tenure
• Up to 16 weeks 100% paid parental leave after one year of employment
• Paid sick time to care for yourself or family members
• Education assistance and extensive training resources
• Competitive 401(k) with company match
• Health & wellness benefits, including discounted Wellhub membership rates
• Medical, dental & vision insurance for you, spouse/partner & dependents

Equal Employment Opportunity (EEO):
Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition or any other characteristic protected by law. Know Your Rights:
Workplace Discrimination is Illegal. We participate in E‑Verify.