Observability Response & Reliability Technician

Overview

Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners. Ouro  flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases.

With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations. Since Ouro  founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world.

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Observability Response and Reliability Technician

Observability Response and Reliability Technician to support critical areas of its processing environment. This role is essential in ensuring system reliability by automating monitoring processes and swiftly addressing production events using Site Reliability Engineering (SRE) principles. The technician will collaborate with various internal departments to troubleshoot production issues and maintain software platforms across primary, secondary, and certification environments.

The ideal candidate is detail-oriented, follows precise procedural instructions, and possesses a fundamental understanding of processing and system health checks in complex technology environments. The technician will actively participate in on-call rotations for first-level support of critical systems, ensuring seamless operations. A willingness to learn and continuously improve procedural operations is essential.

• Use infrastructure-as-code and configuration management based platforms to complete both internal and external assignments.

• Provide support for the Ouro processing environment, facilitating effective interaction with internal and external team members.

• Oversee software component installations and deployments, ensuring robust monitoring in a 24/7 Production Environment. Demonstrate expertise in administering both Linux and Windows operating systems.

• Maintain scripts in various languages, including Shell, Perl, Python, and Ruby.

• Use and maintain Continuous Integration and Continuous Deployment (CI/CD) pipelines using tools like Git Lab or Jenkins.

• Create and maintain comprehensive documentation covering deployment and monitoring protocols in the Ouro processing environment.

• Creation and maintenance of managed file transfers and enterprise scheduling activities.

• Participate in Quarterly DR and HA testing.

• Proficient with source control technologies like Git and Subversion.

• Experienced in using tools such as Puppet, Ansible, Chef or other CM tooling.

• Committed to following strict procedural guidelines for application deployments and operating system patching.

• Participate in a 24/7 on-call support rotation for critical systems and platforms.

• Maintain high standards of precision and quality in all procedural tasks.

• Professionally engage in incident response, offering assistance and direction effectively.

• Adhere strictly to Net Spend procedures for data management.

• Possess a foundational understanding of Linux, Windows and Java environments.

• Display a commitment to continual learning and improvement in procedural operations.